Top Customer Success & Experience Jobs in Mumbai, MH

The Product Consultant will support clients in the ESG domain, manage client relations globally, address inquiries, and ensure client satisfaction.

The Product Consultant will support clients in using Morningstar's research products, ensuring a best-in-class service experience and maintaining expert knowledge of services offered.

Provide exceptional client service by addressing queries related to Morningstar's research and analytical products. Collaborate with internal teams to ensure client satisfaction and operational efficiency.

Design, develop, and deliver enablement and learning programs for APAC and EMEA Customer Support teams. Manage onboarding, curriculum development across modalities, stakeholder coordination, training delivery, and measure adoption and impact to improve skills, product knowledge, and client-facing capabilities.

This role involves managing the regional support team, resolving client issues, and enhancing client satisfaction with ESG products. Responsibilities include team leadership, case management, and collaboration with other departments for client onboarding and proactive service support.

The Employee Technology Support Analyst manages desktop and laptop support for over 4,000 employees, ensuring a strong user experience, conducting complex troubleshooting, and working with various IT tools and services.

The Pre-Sales Consultant will provide analytical support to the sales team, manage client relationships, respond to RFPs, and improve sales operations processes.

As a Product Consultant, manage customer interactions, resolve issues, and educate on software, while expanding product knowledge.

As a Product Consultant, manage client communication, assist with technical troubleshooting, and provide feedback to product management while staying updated on software changes.

Provide phone and email support for Morningstar products, troubleshoot client issues, maintain product expertise, manage escalations, follow up on requests, meet service levels, and collaborate with internal teams to ensure excellent client experience.