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Top Customer Success & Experience Jobs in Mumbai, MH
Artificial Intelligence • Big Data • Enterprise Web • Fintech • Software • Financial Services
Provide expert post-sales support for Morningstar research, data and analytics products; resolve escalated client issues; collaborate with Product, Data, Engineering and Implementation teams to ensure timely delivery and quality; maintain product knowledge, document processes, and advocate for clients while meeting service levels and supporting global 24x7 operations.
Top Skills:
Crm Software
Artificial Intelligence • Big Data • Enterprise Web • Fintech • Software • Financial Services
Provide global client support for ESG research products and data, managing onboarding, account permissions, deliverables, and methodology/data queries. Triage cases, maintain SLAs, update CRM, and collaborate with Client Success and Sales to ensure client retention and satisfaction.
Top Skills:
ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft Word
Artificial Intelligence • Big Data • Enterprise Web • Fintech • Software • Financial Services
Provide expert post-sales client support for Morningstar research and analytical products, resolve escalations, maintain product knowledge, meet service levels, advocate for clients, and coordinate with internal teams to ensure timely responses and excellent client experience.
Top Skills:
InternetExcelNetworking
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