Own enterprise customer success across onboarding, adoption, technical enablement, expansion, and advocacy. Act as a technical advisor to developers, architects, and executives; lead demos, architecture discussions, workshops, troubleshooting, executive reviews, and customer visits. Translate customer needs into product feedback, analyze adoption and business KPIs, identify expansion opportunities, and partner with Sales and internal teams. The role requires strong API, AI/ML, customer engagement, communication, and commercial-growth expertise in a fast-moving remote environment.