Leads technical delivery for ServiceNow engagements, including process optimization, solution architecture, workflow configuration, automation, testing, documentation, and customer handover. Acts as a Core Business Workflows domain expert, manages delivery streams, supports presales scoping and estimation, presents technical concepts, and mentors colleagues and partners. The role requires strong stakeholder engagement, Agile delivery experience, ServiceNow development expertise, relevant certifications, AI workflow awareness, and up to 30% annual travel.

Provides technical and domain expertise during sales cycles for ServiceNow solutions. Leads discovery workshops, product demonstrations, customer and partner technical discussions, competitive positioning, and solution development. Partners with sales, product management, marketing, and professional services teams to support pipeline growth and revenue goals. Contributes product feedback, reusable best practices, and marketing event support while managing an assigned territory.