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Workspace Experience Enabler (Community Executive/Front Office Supervisor)
Work Dynamics (Integrated Facilities Management)
OVERALL ROLE
This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.
Ideal Experience
- Bachelor’s degree/ Degree in Hotel Management, business or other related field;
- Experience of 1 - 3 years in hospitality – hotel & aviation Industry / Coworking spaces
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
- Proficient in MS Office suite
- Excellent communication verbal and written.
MAJOR RESPONSIBILITIES
- Establish direct relationship with the employees working from the office
- Single Point of Contact of employees working from office for issues resolution & workspace change within the premises
- Respond and close all service tickets and feedbacks within defined SLA
- Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)
- Have periodic connects with all point of contact of different business to understand their perspective of service
- Plan and execute employee engagement events in line with client expectations
- Consolidate feedback to management team regularly for ongoing improvement implementation
- Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager
- Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
- Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
- Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.
Location:
On-site –Mumbai, MHScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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