Maintain and configure Workday security, tenant settings, business processes, roles, groups, integrations, data visibility, SSO, and access controls. Perform EIB uploads, tenant migrations, data purging, logging, and mass operations. Resolve complex support issues, assess dependencies, manage incidents and changes, and advise stakeholders. Requires Workday security certification, knowledge of HR processes and another Workday module, ITIL expertise, customer support experience, and strong communication skills.
Workday Security Functional Expert
Candidate profile
- At least 4 years of experience in maintaining the Workday Security configuration, tenant setup and BPs definitions.
- Expertise in configuring security roles and groups including integrations security, documents visibility, IP Whitelisting, SSO setup, proxy policies, security keys, reports/ data visibility and access to Workday features.
- Experienced with mass uploads using EIBs, user activity logging, mass operations management (MOM) task, purging data, calc fields, and migrating configurations between tenants.
- Have a good understanding of HR processes and worker data.
- Knowledge of at least one other Workday module, such as HCM, Absence, Benefits, Compensation, Reporting, Onboarding, Recruiting, Talent, or Payroll (for Canada and the UK).
- Skilled in resolving complex issues, recommending solutions, and assessing dependencies on Workday functionalities and interfaces.
- Good understanding of core ITIL processes (Incident Management, Change Management, Problem Management, etc.) and information security and data protection standards
- Experience in customer support using ticketing systems; knowledge of SLAs and support KPIs
- Extensive stakeholder management skills and excellent communication skills
- Demonstrate an understanding of business operations within a large multinational organization, including factors such as time zone variations, cultural diversity, and collaboration among team members across multiple locations.
- Completed Workday training and earned PRO/Partner Certification in the area of expertise
- Works well alone or with a team
- Fluent in English
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