The Workday Application Support Senior Specialist is part of a global team that provides application support, including but not limited to handling queries, requests, and issue resolution; data support; maintenance and mass data load support; regular and custom report preparation and support; updating and delivering training materials; HR user training delivery; functionality enhancement support; and Workday release management support
Responsibilities:
Develop and maintain technical knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users
Use the ticket management tool to update ticket’s progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes.
Interact with Users at all levels of the organization as well as vendors and customers, as needed, to support the applications and query resolution.
Execute data maintenance activities including preparation of mass load transaction templates, update supervisory organization, cost center, company, location and custom organizational structures, transaction data changes, run data audit reports etc.
Interact with Global Support Team on incidents that require escalations
Actively monitor and research application error handling, and escalate problems using defined escalation procedures.
Updating Training & Communication material in collaboration with Global Communications and Training team to support HR Users
Deliver Workday user training to HR staff. Manage to SLA and SOP requirements
Maintain System Change & Documentation Repository
Will be expected to be available to provide support on an as needed basis when there are unscheduled incidents, crisis management, and scheduled maintenance. This can include nights and weekends
Qualifications:
Bachelor’s degree from University preferred.
Minimum of 3 years of experience in technical support and troubleshooting of Workday support
Enterprise Resource Planning knowledge in the following areas/modules preferred: Workday: ERP System-Modules, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Adm, HR IT and HR Reporting.
Good understanding of HR business processes. Familiar with standard concepts, procedures and practices within HR
A good team player with the ability to manage diverse stakeholder group with differing requirements
Good collaboration and ability to work cross functions and cultures beyond borders
Ability to manage multiple assignments and tasks simultaneously with flexibility and pro activeness
Should be able to Work in a continuously changing environment.
Great communication and interpersonal skills
Language capability: Fluency in English is a must both written and verbal, Ability to speak other Asian languages like Chinese, Korean, Malay etc would be an added advantage.
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