The Help Desk Associate handles Sailor relations, check-ins, documentation, and administrative tasks on board. They assist with cash transactions, lost-and-found items, and guest inquiries, ensuring a positive experience.
AHOY, DEAR CANDIDATES!
ISMIRA Agency actively recruiting for position Help Desk Associate for Virgin Voyages!
WORK CONDITIONS:- Work on board brand new company vessels
- Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together
- Contract length - 4-6 months for most positions, for entry positions - 7 months
- Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew
- The employer is going to provide or reimburse expenses for the following:
- STCW certification
- Joining tickets
- Pre-Employment Medical Examination (PEME)
- Necessary Visas
- Joining expenses, such as transfers, hotel accommodations, subsistence
- Provides a positive impression to every Sailor and aims to recognize everyone by name
- Maintains positive Sailor relations at all times
- Processes all Sailors at embarkation according to company standards to include check-in, collecting passports / other documents and issuing boarding cards
- Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Guest Service Director
- Assists in carrying out administration for the vessel’s Customs and Immigration clearances along with ship’s documentation when entering / leaving port
- Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation / disembarkation activities
- Carries out cash transactions required by Sailors
- Responsible for balancing of their cash fund daily
- Receive and inventory lost and found items and maintain a log of all found items and report lost items
- Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times
- Prepares and updates berthing lists, gift orders, special notes, and guest lists
- Provides information and assistance to Sailors and is familiar with all cruise services / features and activations to respond to Sailor inquiries.
- Minimum 2 years recent experience in the same role onboard a Premium Cruise ship or 4/5 star hotel/resort.
- Passionate about people and able to handle sailor complaints with a smile!
- All certificates as required by the STCW code for this position.
- Strong written & verbal English skills
NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲
Last updated: August 30, 2023
You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to APPLY@ ISMIRA.LT(without gaps)
In case you are not sure what position to apply, you can always upload your CV to general application here: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Similar Jobs
Big Data • Fintech • Mobile • Payments • Financial Services
Own and deliver highly available, low-latency backend identity systems supporting consumer onboarding, authentication, and verification. Lead quarterly team goals, guide engineers through complex problems, collaborate with product and design stakeholders, improve technical and code quality standards, monitor system availability, support on-call operations, and mentor team members.
Top Skills:
AWSKotlinKubernetesMySQLPython
48 Minutes Ago
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Promotes Pfizer pharmaceutical products to healthcare professionals across Manitoba and Saskatchewan, achieving territory sales objectives. Builds relationships with physicians, pharmacists, and specialists; conducts in-person and virtual engagement, congresses, symposia, and continuing medical education programs. Develops territory business plans, collaborates with internal and external partners, reports adverse events and product complaints, and follows company policies, compliance requirements, and data protection standards.
Top Skills:
Microsoft Copilot
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Leads end-to-end compliance and integrity risk assessments across international business units. Responsibilities include planning assessments, interviewing stakeholders, transaction testing, data analysis, evaluating regulatory and third-party risks, reporting findings to executives, tracking remediation, identifying misconduct, and improving assessment methodologies. Requires strong judgment, investigative and analytical skills, executive communication, international compliance expertise, and at least 10 years of relevant experience.
Top Skills:
Artificial IntelligenceData AnalyticsExcelMicrosoft Powerpoint
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
