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Citi

VP - KYC Operations Data Lead

Posted 15 Days Ago
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In-Office
Mumbai, Maharashtra, IND
Expert/Leader
In-Office
Mumbai, Maharashtra, IND
Expert/Leader
Lead design and delivery of scalable AI-driven automation and BI solutions for KYC operations. Build advanced Tableau dashboards, integrate ML/AI workflows, ensure governance and validation, and mentor technical teams while collaborating cross-functionally.
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Job Description

The senior professional responsible for architecting, designing, and leading the development of innovative and scalable automation solutions. The overall objective is to leverage deep technical expertise and leadership skills to drive the execution of key automation initiatives and mentor other team members.

Responsibilities:
  • Advanced Tableau Visualization:-Develop sophisticated, interactive Tableau dashboards that translate AI-generated insights and complex data patterns into clear, decision-ready visuals for stakeholders.
  • AI Integration :- Design and implement AI-driven workflows that augment data analysis, such as predictive modeling, anomaly detection, or natural language querying, and integrate these into existing enterprise systems.
  • Output Validation & Governance:-  Ensure AI-generated insights are accurate, grounded in trusted business logic, and adhere to data governance and security protocols.
  • Cross-Functional Collaboration:- Partner with data engineers, business stakeholders, and technical teams to identify business requirements and translate them into scalable AI and BI solutions.

Technical Proficiency:

  • Data Handling:- Expert-level SQL and experience with Python or R for data manipulation.
  • BI Tooling:- Deep expertise in **Tableau** (Desktop, Server, and Online), including creating custom calculations, advanced parameters, and optimized data extracts.
  • AI/ML Knowledge:-Solid understanding of how to integrate Machine Learning models (via APIs, R/Python scripts in Tableau, or external integrations) into business reporting.

Qualifications:

  • 10-12 years of overall experience with Data management and handling, advanced knowledge for Tableu and automation tools
  • SAS, SQL, Tableau
  • Understanding of Agentic solution design
  • Strong experience in architecting and designing highly scalable, available, and performant technology solutions.
  • Deep expertise in Agent training, performance measurement, and feedback processes.
  • Proven ability to mentor and lead technical teams.
  • Strong exposure to program/project management, Agile methodologies, and planning development timelines.
  • In-depth knowledge of compliance, security, and performance management in a production environment.

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Job Family Group: Operations - Services

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Job Family:Business KYC

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Time Type:Full time

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Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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View Citi’s EEO Policy Statement and the Know Your Rights poster.

Citi Mumbai, Maharashtra, IND Office

Bandra Kurla Complex Road, Mumbai, Maharashtra, India, 400051

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