The VP of Operations Planning at MUFG oversees planning, budgeting, and operational efficiency across branches, ensuring compliance and enhancing customer experience.
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
- Ensure smooth and proper functioning of Operations Planning across all branches (New Delhi including Neemrana, Mumbai, Chennai & Bengaluru).
- Lead a team to manage and execute planning, budget management, expense management, and coordination with the Head of Operations & Product Heads.
- Coordinate with MGS Operations, Front Office, and Trade Products teams to offer structured trade products to customers.
- Suggest and implement process and system enhancements to improve operational efficiency and ensure proper operational controls to mitigate risks.
- Responsible for overall operational planning activities, including management, operation, and enhancement of products and services at branch level.
- Drive unit-level project initiatives with strong project management focus.
- Liaise with regulatory authorities for all audit/compliance-related matters.
- Assess effectiveness and efficiency of business initiatives in line with the Bank’s policies.
- Manage project initiatives to enhance customer service experience.
- Suggest process reviews and enhancements.
Primary ResponsibilitiesStrategic (40%)
- Support the development of the department’s strategy.
- Provide inputs/feedback to Branch senior management for planning key business decisions, budgetary matters, manpower, and compliance/regulatory management.
- Coordinate with captive hub/Front Office to understand structured transaction requests and support development of transaction processing solutions.
- Review and develop internal processes and policies with captive hub.
- Support timely responses to auditors and regulators; coordinate with stakeholders to resolve complex open-account trade issues and maintain SLAs.
- Enable and drive projects to enhance customer experience and operational efficiencies across branches.
- Manage the team to achieve organizational objectives.
- Act as a role model and ensure adherence to company policies/guidelines.
- Support, coach, and guide team members on transaction-related issues.
- Create opportunities for team skill enhancement and ensure appropriate staff training.
- Promote multi-functionality within the team to increase productivity.
- Ensure no critical audit points arise from regulatory or internal audits.
- Support investigations of incidents within the department by preparing reports and recommendations.
- Develop departmental initiatives to improve processes and systems.
- Ensure team understanding of MUFG policies and local regulations for efficient transaction processing.
- Guide the team on compliance with local laws and AML guidelines.
- Report suspicious trade-related transactions (import/export/remittances) and escalate to Compliance/Senior Management; prepare STRs as required.
- Verify/check/sign books, registers, statements, reports, and transactions.
- Represent the department in Committee Meetings.
- Perform duties as Vault Key Officer, including daylight control of vault keys.
- Manage opening of Key Safes’ combination locks and opening/closing of Vault/Safe/Lockers.
- Serve as Information Asset Usage Manager for branch operations.
- Carry out responsibilities as CORE Reporter (Upper) & Administrator.
- Member of Crisis Control Committee.
Qualification & ExperienceSkills & Knowledge
- Strong communication and presentation skills.
- Strong coaching, mentoring, and leadership capabilities.
- Substantial experience in operations, specifically Trade & Foreign Exchange.
- Strong knowledge of operations systems and transaction processes.
- Solid understanding of the local banking regulatory environment and regulations.
- Ability to lead and communicate effectively with cross-functional teams.
- Organized, analytical, persuasive, inspirational, with strong interpersonal skills.
- Ability to thrive in a fast-paced, competitive environment.
- Working knowledge of data analysis and performance/operations metrics.
- Excellent interpersonal and public speaking skills.
- Aptitude for decision-making and problem-solving.
- Understanding of advanced business planning and regulatory issues.
- MBA or Master’s degree preferred.
- Bachelor’s degree required.
- Minimum 15–18 years of relevant Operations / Planning / cross-functional experience, with strategic role exposure and a proven track record.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
Top Skills
Operational Systems
Transaction Processes
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