Manage and grow a portfolio of VIP clients in Northeast Asia, provide white-glove support, monitor trading behavior, coordinate with product/ops/compliance to resolve issues, support client acquisition via events and campaigns, and maintain accurate client records and reporting.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
Perks & Benefits
You'll be on the front line of OKX's VIP growth in Northeast Asia — building trusted relationships with high-value clients, delivering white-glove service, and turning client insights into action. This is a role for someone who thrives on ownership of their own book of clients and wants to deepen their expertise in crypto markets and VIP client management.
What You’ll Be Doing - Own and grow a portfolio of VIP clients in the NEA market, serving as their primary point of contact for product queries, service escalations, and account needs.
- Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
- Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team.
- Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience.
- Support client acquisition through offline events, campaigns, and referral programmes.
- Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health.
- Execute on team-defined VIP service standards and escalation protocols.
- 4+ years of experience in client services, private banking, wealth management, or financial sales — preferably within an international financial institution.
- Track record of managing HNW or institutional client relationships end-to-end.
- Familiarity with trading platforms or crypto exchanges is a strong plus.
- Organised, detail-oriented, and able to manage multiple client needs simultaneously without dropping the ball.
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Similar Jobs
Blockchain • Fintech • Software • Cryptocurrency • Metaverse
Manage operations for Binance Wallet's Web3 products: analyze blockchain market and on-chain user data, design and execute growth and community strategies, coordinate cross-functional project delivery, monitor metrics (on-chain volume, DAU, retention, conversion), and produce data-driven reports to drive product iteration and user growth.
Top Skills:
BlockchainDefiDexOn-Chain Data AnalyticsOn-Chain TransactionsSelf-Custody WalletsWeb3
Blockchain • Fintech • Software • Cryptocurrency • Metaverse
Participate in developing and maintaining core products, implementing business-module interface documentation, troubleshooting QA-reported issues, and supporting customer-service teams with problem resolution and system improvements. The role requires Java and Spring microservices knowledge, database and middleware experience, strong communication skills, and collaboration in a global blockchain environment.
Top Skills:
BlockchainJavaKafkaMySQLNoSQLRabbitMQRedisSpringSpring MicroservicesWeb3
Blockchain • Fintech • Software • Cryptocurrency • Metaverse
Participate in developing and maintaining core products, compiling business-module interface documentation, troubleshooting issues identified by QA, and assisting customer support with problem resolution and system improvements. The role requires Java and Spring microservices knowledge, database and middleware familiarity, strong communication, teamwork, and logical problem-solving skills.
Top Skills:
BlockchainJavaKafkaMultithreadingMySQLNetworkingNoSQLRabbitMQRedisSpringSpring MicroservicesWeb3
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
