Vice President- Workflow Automation Specialist

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Vice President- Workflow Automation Specialist – Hybrid (Internal Job Title: Program Management Ld. Analyst - C13) based in Mumbai, India.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

This specific role will be part of the Marketing Technology and Delivery Team and is for the team’s Aprimo Product Owner position. The objective of the role is to drive significant transformation of the Aprimo Marketing Portal tool to enable the future of our MarTech stack. This role encompasses a diverse set of stakeholders and activities. The objective of the MT&D Product Owner is to understand problem areas, work with Business users and Technology to develop solutions, develop and prioritize a Product Roadmap, manage and coordinate Technology delivery, and continuously support Aprimo users. The Aprimo Product Owner is responsible for driving the on-time, complete delivery of all regulatory commitments associated with the book of work.  

In this role, you’re expected to:

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• Define multi-year product map for the Aprimo Marketing Portal application, including critical integrations with other applications within the MarTech stack. 

• Drive execution of the transformation book of work efforts within the Aprimo Marketing Portal program in partnership with team members and other transformation teams across the bank and across geographies for timely and effective outcomes that meet the firm’s expectations 

• Creation of detailed requirements, working through solutions and managing execution and rollout of these solutions, in the context of an overall consistent global platform  

• Work closely with the businesses, technology and external partners to define and translate business/policy driven needs into tangible application and operational requirements  

• Implement and improve regulatory controls to enhance integrity of key management reporting working with Marketing campaign execution. 

• Ensure teams understand business processes, gaps in capabilities, as well as appropriate data sources, interfaces and process changes required to address the gaps  

• Alongside team members, stakeholders, and other transformation teams, assess and escalate program dependencies, risks and issues, and drive decisions that move the book of work forward 

• Provide project management support to manage, track and drive the program lifecycle with timely and effective outcomes against regulatory and firm expectations   

• Problem solving approach and ability to work well under pressure and with changing priorities

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 6-10 years of financial services implementation experience or related technology experience  

• Understanding of variety of marketing campaign execution activities (Marketing, Risk, Legal, Finance)

• Strong ability in interacting with and collaborating with senior business stakeholders 

• Capable of prioritizing competing initiatives and defining a vision in a dynamic environment  

• Excellent oral and written communications skills; Must be articulate and persuasive; Strong Business Writing skills are essential 

• Proficiency in Aprimo or comparable workflow tool is a plus

• Proficiency in Microsoft suite including Excel, PowerPoint, SharePoint and Visio.  

Education:

• Bachelor’s/University degree, Master’s degree preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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