We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
18+ years’ experience in delivery of programme/ project management initiatives, deliver successful transformation projects.
Th role will lead/ build PM/PMO capability supporting tech/ Business transformation projects, bring in Thought leadership and drive AI within project management space.
Act as business partner to help sponsors and stakeholders to identify and prioritise opportunities for improvement taking a cross functional view across businesses.
Lead big programme with multiple projects, and manage end to end programme delivery
Run end-to-end process reengineering delivery, technology transformation like application rationalisation, system development, cloud migration, security upgradation, Infrastructure upgradation, projects in technology space.
Understand Transition management framework and should be able to design plan and execute large scale transitions.
Ability to play a lead consultant with knowledge in various digital levers including but not limited to Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), Business Intelligence (BI), Data platforms, Data Analytics and Digital Engineering.
Primary Key Responsibilities (Top 3-5 KRA)
Strategic initiative:
- Driving ROI, margins, building future skills across the offerings.
- Work to progress in M&G’s transformation agenda and embed innovation across the business, working with the business to deliver process excellence through design, develop and run digital tools to maximise business benefits.
People Management & Oversight:
- Managing a span of 12-15 FTEs of an independent Consulting/Project management vertical
- Own the competency matrix of the Process Excellence team, and be responsible for raising the teams capability across the different projects
- Work on cross collaborative projects between other functions within process excellence
- Support cross-functional initiatives across M&G Global Services
Additional Responsibilities :
Key responsibilities:
Description
- Acts as a subject matter expert and is instrumental in promoting culture change within their service line by sharing Lean and Design Thinking best practices
- Focus on driving improvements in revenue and driving cost out of the business through more effective processes, elimination of non-value added or duplicate efforts, waste and other related defects in the business process
- Act as a change agent and leverage best practices to share within the team and across the service line
- Ensure effective risk management in the project lifecycle
- Ability to manage project financials effectively
- Provide statistical and analytical expertise and training as required
- Have strong analytical and problem-solving skills with the ability to recommend alternative solutions and translate complex concepts into simplified and understandable examples
- Work closely with the Delivery Leads to foster strong business relationships and build the digital solutions across M&G.
- Mobilise and lead End-2-End process reengineering reviews including ensuring the correct approach is taken, a project plan is in place and remains on track
- Develop robust and sustainable solutions that will deliver the agreed benefits
- Provide technical and process excellence support throughout the delivery lifecycle, acting as a key point of escalation, review and validation
- Drive adoption and consistent application of CoE methodologies, design standards and tools by providing technical input to approaches and their application in process optimisation and automation delivery
- Conduct quality control of delivery solutions and performs reviews as appropriate (e.g.as is / to be process mapping), including post-implementation reviews to assess the ongoing effectiveness / viability of live solutions
- Track ROI, Produce status reports and flags issues / concerns to Delivery Leads, for escalation to the CoE / Head of Business Excellence, as required
- Support the Strategy & Toolkit Lead and Governance & Design Authority by providing specialist technical insight (e.g. PEX, RPA, Digital, Forms) in the definition of CoE methodologies, design standards and tools
Risk Management:
- Ensure understanding and adherence to M&G’s Code of Conduct and, where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training requirements
- Oversee the RCSA framework for Process excellence
Audit support
- Complying to the Audit requirements by maintaining all the required documents and evidences for the projects and providing all the necessary Audit details to Auditors
Finance management
- Manage project finance forecast and Actual bookings
Key Stakeholder Management
Internal
Business stakeholders at all levels
External
External vendors (where required) for procurement of various project management tools
Knowledge, Skills, Experience & Educational Qualification
Knowledge & Skills (Must Have) :
- Project management and governance expertise
- Design Thinking certified
- Lean Six sigma certification good to have.
- Understanding on the low code technologies
- Possess a proven track record of delivering results through the implementation of and expertise with Lean Six Sigma methodologies
- Self-motivated and possess demonstrated ability to motivate others to achieve results
- Strong analytical and quantitative skills
- Committed to process improvement
- Customer-focused in defining and establishing priorities
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
Knowledge & Skills (Additional) :
- Investment banking and asset management experience
- Technology experience
- Service side project experience
Experience:
• Proven working experience of minimum 18 years as a programme manager with experience
leading large/complex programmes
• Experienced in working with international stakeholders preferably from UK
• Experience of managing projects involving Investments domain/Migration/Rationalisation of applications/Technology and Cloud transformation
Educational Qualification:
- A technical or management graduate degree is required. An advanced technical or management degree (MBA) is preferred
- PMP/PRINCE 2 certified
- Lean Six Sigma Black Belt/Master Black Belt good to have
- Design Thinking practitioner and good to have
- Agile practitioner and certified
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
