We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Accountabilities/Responsibilities
Key Responsibilities:
- Lead the IT support team consisting of Sonata SMEs and any other area
- Incident management: investigation, communication, work-around development and resolution in collaboration with others.
- Defect Triage and resolution independently and in collaboration with others.
- SQL database scripting/scanning for analysis, data integrity, reporting and data changes.
- Identification and development of improvement opportunities within processes, applications and application monitoring.
- Integrate change and run model for the supporting applications wherever feasible
- Collaborate with other platform teams to resolve queries and provide help to other team members to deal with complex queries.
- Work alongside Platform Engineers to stay up to date on the latest updates to the Wealth Agile Studio.
- Functional working and Technical understanding of Sonata product
Key Stakeholder Management
Internal
- Business Operations Teams
- Business Transformation Teams
- Change & Technology teams
- Risks and TGRC
External
- Third Party Vendors
- Business Partners
- Consultants
Knowledge, Skills, Experience & Educational Qualification
Skills and Experience:
- In-depth understanding of the Sonata application.
- Vendor management – Work with Bravura and other vendors to prioritize defects for the release
- Conduct Monthly / Quarterly Service review meetings with the vendors
- Work on Risk management to acknowledge and capture risks
- Work with TGRC team on Third Party Risk Controls
- At least 5 years’ experience supporting applications with strong SQL skills, preferably using Oracle software.
- Proven track record in Data Analysis and the ability to relate data and IT processes to meet and enhance Business requirements.
- Experience of managing defects/issues with the ability to troubleshoot, conduct technical analysis, identify wider impacts, and take ownership to resolution.
- Excellent verbal and written interpersonal skills with ability to provide accurate and relevant information to the correct technical level of content.
- Intermediate/advanced level of understanding of Excel.
- Self-motivated team player with the ability to drive decisions and influence others.
- Ability to succeed in a fast paced, high growth work environment.
- Ability to learn and adopt new technologies.
- Sonata Platform product expert knowledge including functional and technical
- Experience in shell scripting using Javascript, Maestro or Python.
- Experience with UK Wrap Platform Applications/Products like Retirement Account, Bonds, ISA, SIPP.
- Experience using Agile Development and tools e.g. Jira, Confluence.
Educational Qualification:
- Master’s in Business or B. Tech or any other equivalent certifications
- Atleast 15 years of working experience out of which 6 + years of experience in managing run teams supporting critical production applications / 24X7 Operations
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
