Transactions Specialist II

Job Description
Introductory market language
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers
Job Summary
As a Transactions Specialist II within the Deposit Review Operations, you will be responsible for performing negotiability reviews and endorsement verifications on checks deposited at Chase ATMs, eATMs and through Quick Deposit. You will ensure customer deposits are processed accurately and timely, while maintaining a high level of defense against potentially fraudulent items. This role provides an opportunity to contribute to our team's success by ensuring our customers receive credit as soon as possible in the event of an adjustment. We value your attention to detail, team spirit, and adaptability to meet challenges and changes.
Job Responsibilities

• Performs negotiability reviews and endorsement verifications on checks deposited at Chase ATMs, eATMs and through Quick Deposit (QD).
• Ensures customer deposits are processed accurately and timely, while maintaining a high level of defense against potentially fraudulent items.
• Adjust customer, DRO works proactively to overnight high-dollar adjustment items to the customer to ensure they receive credit as soon as possible.
• Perform duties within established service level requirements
• Escalate any issues, as appropriate, in a timely manner
• Exhibit the highest standards of customer service to customers
• Adapt to meet challenges and changes

Required qualifications, capabilities and skills

• Possess a degree in any field.
• Demonstrate proficiency in Microsoft Office Suite and strong verbal and written English communication skills.
• Have a basic understanding of banking transactions and check autonomy, with at least 3 years of experience.
• Exhibit attention to detail, teamwork, and a positive attitude, while consistently meeting monthly performance targets.
• Stay motivated in a high-production environment, focusing on speed and accuracy, and perform duties within established service level requirements.
• Escalate issues promptly, provide exceptional customer service, and adapt to challenges and changes.
• Be willing to work night shifts, be flexible with rotational weekly offs, and be open to cross-utilization opportunities with other internal departments.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.