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United Parcel Service (UPS)

Track and Trace Associate

Posted 6 Days Ago
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In-Office
Mumbai, Maharashtra, IND
Entry level
In-Office
Mumbai, Maharashtra, IND
Entry level
Provide one-to-one customer service for UPS Preferred accounts: analyze and resolve tracing and claim inquiries, own customer situations through resolution, perform follow-ups and outbound calls, and communicate clearly while working with minimal supervision.
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills.


Employee Type:
 

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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