Technology Support III

Job Description
You're ready to gain the skills and experience needed to grow within your role and advance your career - and we have the perfect software engineering opportunity for you.
55ip, a subsidiary of J.P Morgan Chase is looking for team member in Technology / Application support function for its technology-enabled investment platform for large investment advisory (RIA) & wealth management firms. The mission of this role is to help a team of technologists toward supporting next-level solutions that will impact a fast growing business. the ideal candidate for this role has in-depth experience in design of support systems & processes, & mentoring a team of engineers and serving client requests. The candidate will employ latest technologies, data management, and security practices in all aspect of application support & monitoring. Critical thinking, clear communication, and collaboration will be key to the success of this role.
Responsibilities and Deliverables:

• Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects by yourself
• Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
• Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.
• Responsible & accountable for triaging and escalating production issue causing outages.
• Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code
• Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis
• Ability to work in a large, collaborative team and demonstrates the willingness to vocalize ideas with peers and managers
• Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects
• Adhere to processes, company policies, required to deliver high quality services to clients & partners.

Required qualifications, capabilities, and skills

• Profession experience with at least 5+ years in Production Support, Application Support or Site Reliability
• General knowledge of financial services industry (preferred)
• Strong understanding and knowledge of cloud services (SaaS, IaaS, PaaS), Web-based applications and IT infrastructure
• Working knowledge in one or more general purpose programming languages such as Python, shell scripting.
• Advanced skills in monitoring & administering Linux systems.
• Database server monitoring & administering skills, including intermediate-level understanding of SQL.
• Experience in supporting Web based applications (Nginx, WebSphere, Apache Tomcat, Mule)
• Understand source control techniques and/or familiar with Git / BitBucket
• Proficient in technology toolkits as ServiceNow, Jira, Splunk, Monitoring tools like Dynatrace,Grafana AWS Cloudwatch, Datadog, Airflow and job scheduling tools like Autosys and Control-M.
• Ability to work in a large, collaborative team and demonstrates the willingness to vocalize ideas with peers and managers
• Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.