OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.
Learn more or request a demo at opengov.com
Job Summary:
The Technical Writer III is a senior-level role responsible for creating and maintaining comprehensive, high-quality product documentation and troubleshooting content. This position collaborates cross-functionally with global teams in the US and India to ensure documentation is accurate, user-friendly, and aligned with organizational goals. The role involves working closely with subject matter experts, proactively identifying and filling knowledge gaps, and leveraging expertise to deliver precise, well-structured content. The Technical Writer III will play a leadership role in establishing best practices, driving process improvements, and mentoring junior team members in documentation standards.
Responsibilities:
- Lead efforts to coordinate with internal teams to gain an in-depth understanding of products, features, and documentation requirements.
- Collaborate with leadership across engineering, product management, and customer support to define and prioritize documentation needs, ensuring cross-departmental alignment.
- Author and maintain comprehensive documentation, including User Guides, Administration Guides, Deployment Guides, Online Help, Release Notes, FAQs, and other technical artifacts.
- Develop tutorials and resources to empower end-users to effectively utilize applications and services.
- Communicate complex technical information in a clear, concise, and user-friendly manner tailored to various audiences.
- Establish and drive best practices for content creation, organization, and information hierarchy, ensuring scalability as products evolve.
- Manage tight deadlines to deliver documentation artifacts on time while maintaining quality.
- Build and standardize templates for customer-facing communications, including confirmations, error messages, and updates.
- Serve as a resource and mentor for junior team members, fostering knowledge sharing and skill development.
Requirements and Preferred Experience:
- 5-7 years of experience authoring technical content, with a proven ability to create high-quality, user-focused documentation.
- Proficiency in documentation tools such as Salesforce, Guru, Confluence, or similar platforms.
- Experience working globally across time zones to successfully drive deliverables on time to scope.
- Exceptional English written and verbal communication skills with a focus on clarity, accuracy, and user engagement.
- Demonstrated experience incorporating AI tooling with controls to drive superior output and increased capacity.
- Demonstrated ability to work confidently with technical subject matter experts and business stakeholders to gather and synthesize information.
- Proven ability to lead documentation initiatives and influence best practices across teams.
- Strong organizational skills and ability to manage multiple priorities effectively.
- Collaborative mindset with a proactive, solution-oriented approach to challenges.
Why OpenGov?
A Mission That Matters
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
A Team of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
- Comprehensive healthcare options for individuals and families.
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches
