Responsible for administering and supporting the Yardi platform, resolving complex support tickets, creating reports, and collaborating with users for technical issue resolution.
POSITION SUMMARY:
This position is responsible for the administration and support of our Yardi platforms, including evaluating, documenting, and maintaining the systems, keeping them in sync and up to date with the latest available plug-ins, controlling user access and permissions, and keeping the system compliant with both internal and external audits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Respond to and resolve complex support tickets related to Yardi software
- Develop simple to complex YSR reports in Yardi
- Create stored procedures, system validations, email notifications and schedule tasks
- Create and upload ETL file for different business functions
- Collaborate with internal customers to troubleshoot and find solutions for technical issues
- Provide guidance and training on software functionalities to enhance user experience
- Document support interactions and maintain accurate records of issues and resolutions
- Work closely with development teams for escalated issues that require specialized attention
- Drive Enhancements and optimization
Requirements
- Bachelor’s Degree - Information Technology and Software Engineering
- Minimum 5 years of technical support experience with Yardi or similar property/real estate management software. ERP: Yardi voyager, Orion, Rent Café
- DB: MYSQL, Oracle, PL/SQL
- Reporting Tools: YSR (Yardi Spreadsheet reporting), Correspondence, Adhoc reporting, Columnar scripting
- YSR Dashboards
- ETLL: Data Import and Export
- Automation: Automating report/functions in Yardi, creating packages (SQL Script), Task Runner, Report Scheduler, Notification, Critical Dates
- Strong problem-solving skills and the ability to work independently.
- Excellent communication skills, both written and verbal.
- Familiarity with customer service best practices and support ticketing systems.
- Proficiency in using Yardi software features and functionalities.
- Solid understanding of property management processes.
WORKING REQUIREMENTS
- Fully remote
- Fluent in English
- Will work 8:00 AM to 5:00 PM US Pacific Time (PST)
Top Skills
ETL
MySQL
Oracle
Pl/Sql
Sql Script
Task Runner
Yardi
Ysr
Similar Jobs
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
The role involves testing and validating Basel 3.1 initiatives, producing reports, collaborating with stakeholders, and enhancing existing controls.
Top Skills:
Basel 3.1Design SolutionsReportingRwa
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
The role involves acting as a liaison between Finance Operations and implementation teams, supporting the business's requirements and ensuring correct configuration and reporting for a project in finance transformation.
Top Skills:
FcdpSaracenTm1
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
The role involves managing finance change, regulatory reporting, project management, and software testing, requiring extensive experience in financial services and team leadership.
Top Skills:
Automation Testing ToolsExcelSQL
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
