The Technical Support Specialist will provide Level 2, 3, and 4 technical support for 5ESS products, ensuring customer satisfaction and continuous improvement in a collaborative environment.
In a R&D/Tech Support position at NI Services CNC switching team, you will be responsible for the support of 5ESS Int’l and NAR versions of the product. You will work closely with other technical support engineers on the team to ensure optimal problem-solving environment for our customers. This role plays a vital part in delivering Level 2, 3, and 4 technical support as well as R&D services to our contracted customers.
You will be responsible for receiving escalation support requests in the delivery of Care services. You will be working with highly experienced and knowledgeable team members. To thrive in this role, you will need to possess strong communication and interpersonal skills to interact with customers and various stakeholders. The work environment at NI Services CNC is fast-paced, innovative, and collaborative. You will have the opportunity to implement company-wide processes, contributing to the growth and success of the organization.
Responsibilities- Responsible for delivering full 5ESS (Int’l and NAR version) technical support, and R&D services including tools and software development to contracted customers.
- Be included as member in the 24/7 on-call support
- Work with highly experienced and knowledgeable teams.
- Ensure customer satisfaction and continuous improvement
- Implement company-wide processes.
You Have:
- Master’s or bachelor’s degree in engineering, Telecommunications, Computer Science, Software Technology or equivalent education.
- In depth knowledge of providing customer services (technical support and R&D development) to NAR customer base and other world-wide customers.
- Typically requires at least 7 years extensive relevant experience in 5ESS AM, CM, SM, and RCDB outage recovery
- Signaling/SS7
- Call processing
- Highly independent, and self-directed. Anticipates problems and seeks solutions.
- Good communication and interpersonal skills to interact with customers, management, and teammates.
- Strong results orientation and supports high performance culture.
- Strong collaboration skills that span international borders and organization boundaries.
- Ability to maintain a high level of performance under pressure and stressful situations.
- Strong skills in Microsoft tools like Excel and Power point.
Some of our benefits in US:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
Top Skills
Excel
Microsoft Powerpoint
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