Provides first-level technical support through phone, email, and chat. Diagnoses software, hardware, networking, server, hosting, and service issues; manages tickets; guides customers through setup and configuration; coordinates escalations; documents solutions; monitors open requests; and supports onboarding and knowledge-base creation.
Job Title: Technical Support Executive
Department: Support / Customer Service
Location: Andheri West, Mumbai
Employment Type: Full‑time
Office Timing: 11:00 AM – 8:00 PM
Experience: 1–3 Years (Preferred)
Contact Recruiter: +91‑8657475373
Email to Apply: [email protected]
About the RoleWe are seeking a proactive and customer‑oriented Technical Support Executive to provide excellent technical assistance and support to customers. You will diagnose customer issues, troubleshoot software/hardware problems, provide product guidance, and work with internal teams to resolve customer queries quickly and professionally.
- Provide first‑level technical support via phone, email, and chat.
- Troubleshoot and resolve client issues related to software, hardware, networking, servers, hosting, or services.
- Log, track, and manage support tickets using support tools or CRM.
- Guide customers through product setup, configuration, and usage.
- Follow escalation procedures and coordinate with technical teams for complex issues.
- Maintain documentation of customer interactions, issues, and solutions.
- Ensure timely response and resolution to customer requests.
- Monitor and follow up on open support requests.
- Assist in customer onboarding and knowledge base/article creation.
- Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
- 1–3 years of experience in technical support, helpdesk, or customer service.
- Strong troubleshooting and problem‑solving skills.
- Good communication skills (verbal and written).
- Ability to handle multiple tasks and work under pressure.
- Comfortable with learning new software and technologies.
- Familiarity with CRM and ticketing systems.
- Technical troubleshooting
- Customer communication and empathy
- Ticket management
- Problem analysis and resolution
- System / network basics
- Windows & Linux fundamentals
- Product configuration support
- MS Office proficiency
- First Response Time
- Ticket Resolution Time
- Customer Satisfaction (CSAT)
- Ticket Closure Rate
- Escalation Handling
- Self‑Help Documentation Contribution
Similar Jobs
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Lead consulting engagements that translate business requirements into technical solutions. Design and deliver data platforms, ETL pipelines, analytics solutions, architectures, prototypes, testing, deployment, and operations plans using Databricks, Snowflake, Python, PySpark, SQL, and AWS. Manage project teams, distribute tasks, mentor junior staff, communicate with clients, support project planning and risk mitigation, and ensure high-quality delivery across global teams.
Top Skills:
SparkAWSDatabricksETLGitPysparkPythonSnowflakeSQL
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Build and deliver client technology solutions using ETL platforms, SQL, data warehousing, programming, and cloud technologies. Own assigned activities across project lifecycles, apply Agile or Waterfall methodologies, support requirements, architecture, prototyping, testing, and operations, and assist with project management. Collaborate with global teams and clients while applying creative, analytical, and consulting-oriented problem solving.
Top Skills:
AWSETLGoogle Cloud PlatformInformaticaAzureSQLSsisTalend
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Lead enterprise data and AI architecture for global clients, defining cloud-native target architectures, modernization roadmaps, governance frameworks, and GenAI solutions across AWS, Azure, and GCP. Advise executives, guide global engineering teams, oversee technical governance, support proposals and thought leadership, and build reusable architecture assets and centers of excellence.
Top Skills:
Agentic AiAWSAzureC4Data EngineeringDevOpsGCPGenerative AiMcpMicroservicesRetrieval-Augmented Generation (Rag)Rup 4+1TogafUml
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
