Are you a person who has completed more than 5 years in Sartorius (or similar organisation), accumulated enough knowledge in Instrument Service and are respected by your team members for your competence? Do you think out of the box and would like to work this way? Are you comfortable to work in challenging environment and take responsibility instead of waiting to respond to demands? Do you wish to expand your horizons and experience in different cultures? Are you excited to work with young and dynamic team hungry for growth? If yes, then you are the candidate for International Technical Support Specialist – Service
Tasks
- Provide effective Technical Support on Sartorius BPS Products ensuring that Service levels are met for Field Engineer teams.
- Ensure knowledge transfer from Central Technical Support to the Regional Technical Support team through formal and informal training.
- Ensure knowledge transfer from Regional Technical Support to the Field Engineering teams through formal and informal training
- Provide second line on-site assistance for installation or service work where required, ensuring every onsite visit is used as a teaching/learning exercise.
- Manage all escalations from the Field Engineering teams through to timely resolution, utilizing and managing Central Technical Support teams where required
- Participate in meetings between customers and field service teams as an Automation Technical Support as required.
- Ensure correct and up to date documentation is available and distributed for all supported products.
- Maintain a healthy relationship with manufacturing, engineering, and project teams, feeding back ideas for product improvement.
- Respond to automated requests from field service teams and customers (online support is preferred, the travel rate is around 30%).
- Maintain and Provide Technical Service cases reports as requested.
- Ensure that all work is carried out in accordance with internal processes and local Health and Safety regulations.
What will convince us
- Degree in Electrical/Instrumentation/Automation or relevant background
- Minimum 5-9 years of experience as Automation Engineer.
- Good knowledge of automation systems, especially PLC/SCADA/Siemens S7/Tia Portal/WinCC/iFIX systems/Emerson and industrial networks and fieldbus systems
- PC networking, TCP/IP, Active Directory, Domain configuration
- SQL databases, (SYBASE, SQLSERVER)
- Some database administration skills.
- Knowledge of PLCs (Siemens, Emerson, AB).
- Experience of Handling Chromatography Products will add values.
- Identification with our core Values: Sustainability, Openness, Enjoyment
- Excellent Oral & Written communication Skills in English would be an asset.
- Able to handle multi-tasks and possess problem-solving skills
- Self-driven, good team player with good work attitude and proactive
- Willing to provide Technical Support on different Sartorius Products to APAC Engineers
- Willingness to travel in APAC approx. 30 %
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Top Skills
What We Do
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.
We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide.
With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes.
The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically.
Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies.
In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe.
Join our team, partner or collaborate with us.
