Provide technical support for VoIP, dialer, telecom, network, and server infrastructure. Configure PBX systems, IP phones, and telecom services; troubleshoot SIP, connectivity, firewall, VPN, and dialer issues; manage porting and support tickets; monitor systems, backups, and antivirus; coordinate remote installations; maintain documentation; and escalate unresolved issues while supporting customer satisfaction.
Company Name - Elision Technologies Pvt Ltd.
Job Title: Technical Support Engineer – VoIP / Dialer
Location: Ahmedabad
Experience: 2+ Years
Salary: Up to 7 LPA
Job Summary
We are looking for a proactive and technically skilled Technical Support Engineer to manage client support operations related to VoIP, Dialer, and Telecom infrastructure. The ideal candidate should have hands-on experience in troubleshooting VoIP systems, managing Linux servers, and handling customer support requests efficiently while ensuring high customer satisfaction.
Key Responsibilities
- Handle client calls, emails, and support requests to resolve technical issues
- Configure and provision PBX systems, IP phones, and telecom services for new clients
- Manage number porting, follow-up on support tickets, and ensure timely issue resolution
- Troubleshoot VoIP, Dialer, internet connectivity, and network-related issues
- Maintain and support Windows Servers, VoIP Servers, FTP Servers, Firewalls, VPNs, Routers, and Switches
- Coordinate remote installation and setup of Internet and VoIP services with on-site technicians
- Install, maintain, and upgrade IP camera software and related applications
- Follow SOPs, create proper documentation, and escalate unresolved issues when required
- Perform daily system monitoring, backup checks, and antivirus management
- Work closely with internal technical teams to ensure smooth operations and service delivery
Required Skills
- Hands-on experience with Asterisk, VICIdial, and GoAuto Dial platforms
- Strong knowledge of VoIP troubleshooting and telecom support processes
- Experience in IP Phone configuration and PBX setup
- Good understanding of Linux environments including CentOS administration
- Knowledge of Firewall, VPN, WatchGuard, FTP Servers, and networking concepts
- Ability to troubleshoot SIP, Dialer, and connectivity-related issues
- Strong organizational, analytical, and problem-solving skills
- Self-motivated with the ability to work under pressure and manage multiple tasks
- Excellent communication and customer-handling skills
Qualification
- Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field
- Experience in Telecom, VoIP, Network Support, or System Administration preferred
- Relevant certifications in Linux, Networking, or VoIP technologies will be an added advantage
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