The Technical Support Engineer will guide customers in product installation, operations, and troubleshooting while maintaining the knowledge base and collaborating with global support teams.
At AlgoSec, What you do matters!
Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.
Join our global team, securing application connectivity, anywhere.
We are hiring a Technical Support Engineer for a leading support position based in India.
Reporting to: Support Manager
Location: Gurgaon, India (Home office/Hybrid)
Direct Employment
Responsibilities:
- Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
- Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
- Introducing support methodologies, tools and more.
- Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.
Requirements:
- At least 3 years previous experience in similar position, in a software company
- Experience in Linux/UNIX environments
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
- Experience in support of network security software products
- Independent, resourceful, problem-solver, result oriented
- Fast learner
- Team player, pleasant and with a high level of integrity
- Excellent written and verbal communication skills in English.
- Operating well under-pressure, multi-tasking.
- Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.
Advantages:
- Experience in SRE/DevOps
- Experience in Linux script languages (PERL, shell)
AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.
Top Skills
Checkpoint
Cisco
Fortinet
Juniper
Linux
Perl
Shell
Unix
Similar Jobs
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
The Enterprise Sales Executive will target large customers, develop relationships, negotiate business terms, and close sales while managing existing clients and forecasting accurately.
Top Skills:
It InfrastructureSaaS
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
The role involves gathering business requirements, leading data migration, integration, supporting system decommissioning, and facilitating Agile processes within risk and compliance workstreams.
Top Skills:
AWSConfluenceJIRAMS Office
Big Data • Cloud • Software • Database
The Staff Engineer will design and implement a platform for the Application Modernisation, focusing on distributed systems and infrastructure, mentoring engineers, and ensuring security compliance.
Top Skills:
Api GatewaysContainerizationOrchestrationPersistent Storage SolutionsSoftware Development
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
