MSX International is a global leader in providing top-notch service and solutions, and we take pride in our strong association with some of the world's most renowned OEM brands, including TVS Motors, Honda, Mahindra, BMW, Royal Enfield, and many more. Our core expertise lies in various domains, ranging from Retail Solutions, Branding Solutions, Learning and Development Solutions to Diagnostic and Warranty Services. We thrive on innovation, excellence, and the commitment to driving success for both our clients and our team members.
Job DescriptionReceive incoming calls and requests regarding problems with desktop functionality, network connectivity, application support and M365 Services.
Run queries and tests to identify root causes of system errors.
Conduct research to identify known and emerging issues and write appropriate documentation for workarounds and fixes.
Recommend solutions to users to resolve their problem, help them implement the solution and confirm that problem has been resolved.
In case problem cannot be resolved, escalate problem to the next level.
Present relevant network support reports professionally and succinctly (both written and oral) to senior customer staff.
Plan and participate in Knowledge Transfer for services / system enhancements.
Interact with other technical staff to understand problems and relay information to less experienced agents and /or users; set Users expectations about problem resolution.
Adhere to Standard Operating Procedures
Qualifications:
Mandatory Certifications:
ITIL Foundation Certification – IT Service Management required.
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Modern Desktop Administrator Associate
Bachelor’s Degree or equivalent
Experience:
Proven experience 3-7 years working experience with Support Operations Microsoft Cloud Technologies, O365 suite, MS Azure.
Other technologies i.e., Service Now, RingCentral will be beneficiary.
Competencies/ Other skills:
Strong communication skills in Technical English, both written and spoken as well as local market language.
Strong stakeholder management with exceptional attention to detail
Solution mindset: driven to solve problems and find solutions to user issues
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
