Technical Support Analyst Lead- Telecom

Remote, India

Hi, I'm Aswathi Girijamani, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in information technology; Computer Science, Engineering, related field, or equivalent experience.
• 10+ years of work experience in IT support in Telecom industry or related fields.
• Hands-on Experience in Remedy / Helix ticketing system w.r.t. Incident Management.
• Experience with ensuring compliance with SLAs and OLAs.
• Hands-on experience in scripting (SQL, PLSQL, Unix, Powershell windows scripting).
• Experience in CSG ROUTE product would be an added benefit.
• Experience in ITIL processes would be an added benefit.
• Experience in Operations & Support roles in Telecom domain will be preferred.
• Experience in driving process improvement efforts to meet SLAs and expected levels of service to internal and external stakeholders.
• Experience in providing technical Support to customers by resolving reported issues.
• Experience in handling customer escalations, including troubleshooting and providing feedback to the customer.
• Experience in problem management, change management, knowledge management, MIM/Critical/P1 calls, RCA documentation, AAS reports.
• Open for People management role as needed.
• Open to work in different business timezones and be on-call 24/7 as per the organizational needs.

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Insurance
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits (https://www.csgi.com/careers/)

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

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Location(s):

IN.Bangalore.RemoteIndia Remote