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Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.
What you'll be doing
Job Requirement:
- Candidate should have 5 years of experience in Vcenter operations Manager , ESXi, vmware vRealize suite,Vmware SRM, Storage
- Should have Good knowledge of VSAN, Storage SAN and NAS, Unified with FC, ISCSI, NFS protocols.
- Configuring Alarm and monitoring parameters in Vcenter
- Verifying VMWare server configuration
- Configuring VMWare for High Availability
- Vmware Version upgrade and patch management.
- Creation & Modification of resource pool and any change in its configuration
- Preparation of RCA for Major Incidents
- Performance tuning suggest by OEM
- Capacity planning and Configuring VMWare Performance
- Should have hands on knowledge of OS like Windows 2008/2012, RHEL, SUSE etc
- Should have strong knowledge of DHCP, DNS, Active Directory
- VCP5.5 / VCP5.5 / VCP6 or VCP-DTM Certification desired
- Should have good understanding of ITIL process
- Should have knowledge of Business continuity mechanism and SLA's
- Risk Analysis and Providing mitigation planning
- Planning and execution of DR Drills based on availability of DR setup and recovery procedures
Knowledge and Attributes:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Academic Qualifications and Certifications:
- Diploma / Any Graduate / Engg
Required Experience:
- 7-8 years’ IT experience into virtual cloud management
- Certification - VCE/VCP/DCV Certification
Knowledge, skills, and abilities required:
- Must be a pleasing personality with effective spoken and written communication in English and well in documentation.
- Must be good team player.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
