Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required.
What you'll be doing
Key Responsibilities:
- Degree or equivalent/higher qualifications with 07 to 10 years of relevant working experience
- Network management, DC operations / Project / Resource Management skills with at least 5 years’ experience in handling similar operations.
- ITIL Certification with service management exposure
- People Management - ability to lead / motivate L1, L2, L3 team and ensure service delivery, incident resolution.
- Strong working Knowledge of routing, switching, UDP protocol (L3/L4 Level), Packet level troubleshooting.
- Knowledge of monitoring tools
- Troubleshooting skill of complex network environment
- Good understanding of Critical BFSI IT domain
- Leading Network OEM (Cisco, Arista) Technologies Exposure
- Technical ability to understand the issues observed during day-to-day operations.
- Identify improvement opportunity and work with NSEIL functional leads to implement same
- Excellent communications, interpersonal and analytical skills.
- Good understanding and knowledge on DR & BCP Processes
- Ability to see things from a “business” perspective.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- CCNP or equivalent certification.
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
