What we want to accomplish and why we need you
Suki is creating a new category in the health-tech space: the digital assistant. Our product will be the voice user interface for healthcare. What does that mean? Currently, doctors use electronic health record systems to take notes on patient encounters. This is a digital version of the paper charts that you may have seen in your doctor’s office or on TV. These systems can be hard to navigate and time-consuming to manage. Doctors would rather spend that time with patients. We are creating the solution. Doctors that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us!
We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctor. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.
About the Role:
As a Technical Program Manager, you will be responsible for developing and maintaining strong relationships with key client stakeholders, and ensuring that Suki Team delivers exceptionally well on key success metrics. You will partner with your Suki colleagues to optimize on-time delivery and resolve technical challenges.
You will collaborate extensively with our Product, Engineering & Support teams and serve as the voice of the customer by reporting on the status of deployments and potential technical issues. You will also identify areas for optimization in Suki’s Product Development process.
As part of our Product team, you will also be responsible for improving existing processes and developing new approaches to create high levels of client and user satisfaction. You are excited to join the fast-moving Suki team, and committed to excellence!
Responsibilities and expectations include but are not limited to:
- Technical Skill: You will need to have an understanding of SDLC and become an expert in our products and their integrations. You will also know how to establish and drive repeatable and efficient processes.
- Leadership: You will drive action in cross-functional settings and influence stakeholders both internally and externally.
- Program Management: Establish and maintain deployment project plans, ensure cross-functional resources required to support deployments are in place, regularly report on deployment progress, and escalate potential issues. You will also identify opportunities for improvement in the deployment project plan and drive process improvements to achieve on-time delivery and high client satisfaction, including but not limited to establishing escalation roles and responsibilities.
- Organization: Utilize JIRA for issue reporting, status, escalation, and task management in collaboration with the Engineering team.
- Executive-Level Presence and Communications: Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues.
- Adaptability: You thrive in a fast-moving organization that uses light-weight process and cutting-edge technology to have a huge impact.
- High-Accountability: You can be counted on to consistently deliver high-quality work.
- User-focused: You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service.
- Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes.
- Flexibility: You will need to work flexible hours based upon client’s and providers’ schedules in different time zones.
Requirements: *
- 4+ years of program or project management experience
- Technical understanding of cloud services or SaaS solutions
- Understanding RESTful APIs, GraphQL, gRPC, and SOAP.
- Familiarity with API standards like OpenAPI/Swagger and Postman collections.
- Knowledge of API versioning, deprecation policies, and backward compatibility.
- Exceptional communication, presentation, and conflict resolution skills
- Ability to think critically, prioritize effectively and communicate expediently
- Proficient in Google Suite, JIRA
- Experience owning/driving roadmap strategy and definition
- Experience with end-to-end product delivery
- Experience with feature delivery and tradeoffs of a product
- Strong interpersonal skills, with the ability to collaborate and build relationships at all levels of the organization.
- Ability to work independently and manage multiple projects simultaneously while meeting deadlines.
- Experience in fast growing start-ups is preferred
- Proven experience (4+ years) in Agile project management, including experience as a Scrum Master
- Certification in Agile methodologies (e.g., CSM, PSM, SAFe) is preferred.
* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
Tell me more about Suki
- On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI.
- Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
- Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $70M Series D financing, we have the resources to scale.
- Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
- Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice.
- Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.
Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.
