Technical Product Manager

SupplyHouse.com (through an EOR), a rapidly growing e-commerce industrial supply company, is seeking a Technical Product Manager to join our Customer Experience (CX) team. This high-impact role is essential for driving product launches for customer-facing solutions that enhance brand loyalty, retention, and revenue across our website and app. If you have strong technical expertise, a strategic vision, and a passion for collaborating with cross-functional teams to champion customer-centric solutions, we want to hear from you!

Job Type: Full-Time, Permanent

Location: Remote (Must be located in India and able to verify right to work within the country)

Schedule: Standard business hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. ET. Employees located outside of the United States work a schedule with a minimum of 4-5 hours per day that overlap with our standard business hours to ensure effective collaboration.

Salary: $45,000 - $50,000 USD per year

Responsibilities:

• Lead the strategy, discovery, and execution of initiatives involving complex system integrations, enhancements, and customer-facing features 
• Apply SEO best practices and ensure front-end performance and web vitals are optimized to the highest standards while considering the customer experience. 
• Leverage Voice of Customer (VoC) program, CX metrics, and market trends to improve customer satisfaction and product development (e.g., journey mapping, customer touchpoints).
• Collaborate closely with developers to define technical requirements, ensuring feasibility and alignment with business objectives. 
• Work closely with UX designers to ensure solutions are customer-centric, scalable, and aligned with the brand's design system. 
• Act as a translator between business and technical stakeholders, clarifying business needs while advocating for technical best practices. 
• Own the product backlog, creating detailed and technically sound user stories, acceptance criteria, and technical documentation within JIRA and Confluence. 
• Facilitate agile ceremonies, including backlog grooming, sprint planning, and sprint reviews, ensuring the team delivers high-quality solutions. 
• Demonstrate proficiency in data analysis, using product analytics and key metrics like NPS, CSAT, and CES to track performance, measure satisfaction, and inform decisions.
• Execute A/B testing, implement customer feedback loops, and iterate based on insights to enhance product performance.
• Drive technical solutioning sessions with IT, ensuring alignment on architecture, data flows, and system design. 
• Evaluate and prioritize opportunities based on business impact, technical complexity, and resource availability. 
• Support end-to-end testing, QA, and validation for technical implementations and system integrations. 
• Monitor and analyze product performance, identifying and resolving technical issues post-launch.

Requirements:

• A Bachelor’s degree in a technical field (e.g., Computer Science, Information Systems, Engineering) or equivalent experience. 
• 6+ years of experience, with 3+ years in a product or technical role focused on software development or system integrations. 
• Hands-on experience working with developers and IT teams, including writing technical requirements and participating in technical discussions (e.g., APIs, data models, architecture). 
• Experience collaborating with UX designers, scaling design systems, and using tools like Figma to ensure design consistency and usability. 
• Familiarity with enterprise systems such as WMS, ERP, CRM, or similar platforms, and experience in integrating these systems is a strong plus. 
• Experience with or exposure to full stack development and its associated frameworks such as Java, Spring Boot, JavaScript, React, etc. 
• Expertise with JIRA, Confluence, and agile methodologies. 
• Strong leadership and collaboration skills with a proven ability to align diverse stakeholders around a shared vision. 
• Exceptional problem-solving abilities, with the capacity to evaluate technical trade-offs and drive decisions. 
• Excellent written and verbal communication skills, with an emphasis on translating complex technical concepts for non-technical stakeholders.
• High-level proficiency of written and verbal communication in English.

Preferred Qualifications:

• Experience specifically within an ecommerce setting preferred. 
• CSPO, SAFe POPM, or other relevant technical certifications (e.g., AWS, Azure, or similar).

What's important to us:  

• Positive Attitude – All SupplyHouse.com employees, regardless of team or location, work together to serve our customers. We pride ourselves on fostering a dynamic culture where we encourage all ideas and listen to our customers to help consistently improve our business. 
• GRIT – Led by our core values of Generosity, Respect, Innovation, Teamwork, and Grit, we’re dedicated to maintaining a supportive work environment that celebrates diversity, embraces inclusivity, and empowers everyone to reach their full potential.   
• Having Fun – No really! We love team building events, guest speakers, skill development workshops, group celebrations, and company sponsored activities.  
• Diversity and Inclusion – We promote a welcoming work environment and encourage individuals of all backgrounds to find community at our ‘House. 

Why work with us: 

• We have awesome benefits – We offer 100% company-paid medical insurance for you and your loved ones, privileged and sick leave, paid holidays, competitive Provident Fund contributions, Employee Assistance Program, and more! 
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives! 
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide tremendous potential for career growth through our hands-on training, DE&I initiatives, opportunities for internal mobility, and professional development reimbursement budget. 
• We give back – We live and breathe our core value, generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for DE&I organizations, and more.  
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. 

What our employees are saying:

• "SupplyHouse truly cares about people and every team member is treated with respect. New ideas and opinions are valued, regardless of the employee's seniority. We can always expect to get help from others to grow both professionally and personally. Even across different time zones, I still feel the same closeness and connection to my team."
• “I love working at SupplyHouse.com! The company fosters a great culture and there's a genuine sense of camaraderie among colleagues. Work-life balance is emphasized, offering flexibility and support to ensure I can excel both professionally and personally. It's refreshing to be part of a team where I feel valued, appreciated, and encouraged to grow. Since SupplyHouse has remote team members in various parts of the world, I feel as much a part of the team as anyone else. I couldn't ask for a better place to work!”
• “As an international team member of SupplyHouse, I’ve had the privilege of collaborating with a diverse group of talented individuals, each bringing unique perspectives and skills to the table. This experience not only allows me to learn from exceptional colleagues but also creates an environment where cultural exchange is celebrated."

To learn more, check us out on our website at https://www.supplyhouse.com/our-company and on LinkedIn at https://www.linkedin.com/company/supplyhouse/!  

Remote employees are required to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations during scheduled work hours.

We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.

All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc.