Sr. Manager, Agentforce Technical Writer

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Job Category

Marketing & Communications

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the Team: The Salesforce AI Product Marketing team is a multidisciplinary group of storytellers and technologists that strive to make the complex simple through clear messaging, accessible explainers, and deep technical content that communicates the value of AI. In partnership with product, sales and engineering teams, we work across Salesforce to bring the future of Digital Labor and AI-powered CRM to life. Our mission is to create relevant, accurate, and compelling content that builds credibility for our AI platform and brings clarity to AI concepts.

Primary Role: The primary role of the Technical Writer is to develop deep technical content that demystifies our AI platform and gives our customers practical examples of how agents will transform their business. You’ll write technical thought leadership pieces, product explainers, architectural whitepapers, and more. You’ll work closely with subject matter experts from product, engineering, and research, but should also bring your own point of view about the types of questions a technical practitioner needs answers for in the agentic AI era. The ideal candidate has hands-on experience building apps with Salesforce, a deep curiosity for how AI will reshape the future of work, and a proven track record of creating credible and compelling content for technical audiences. 

Key Responsibilities:

•  Content development: You’ll join a team of content creators who are producing content that explains AI product & product-related concepts, technical thought leadership whitepapers, and details how Salesforce, and our customers, are using agents to transform the future of work.

• Collaborate with teams: You’ll work closely with product, engineering, and research teams to identify content gaps and develop credible and accurate technical assets. You’ll also collaborate with our marketing demo lab to ensure we’re showing AND telling how our products work.

• Content strategy: You’ll help uphold the content strategy established by the team, and bring your own point of view about what type of content our technical buyers and customers need now.

• Practitioner’s mindset: You’ll stay hands-on with our products and keep up-to-date with what’s happening in the AI industry at large.  

Essential Skills:

• 5+ years hands-on experience building apps with Salesforce

• A deep curiosity for how AI will reshape the future of work

• 3+ years of experience in technical content writing from ideation to publication

• Experience developing technical diagrams that help communicate complex ideas

• Familiarity with SEO/SEM strategies a plus

• A sharp eye for detail and the ability to adhere to consistent writing standards

• A get-it-done attitude, and comfort with ambiguity

Why Join Us:

• Impactful work: Your work will directly influence the success of our AI products and the success of our users.

• Innovative environment: Join a team that is at the forefront of AI and automation, working with the latest technologies and tools.

• Professional growth: Opportunities for continuous learning and professional development in a dynamic and supportive environment.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

For Washington-based roles, the base salary hiring range for this position is $155,400 to $213,800.

For Illinois based roles, the base salary hiring range for this position is $155,400 to $213,800.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.