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The CX Technical Analyst designs and delivers scalable technical solutions, focusing on data analysis and visualization to enhance customer experience with the Brandwatch product suite.
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
Job Summary: The CX Technical Analyst sits at the intersection of customer experience, technical expertise, and data-driven insights. This role supports our mid-market customers by designing, configuring, and delivering scalable technical solutions that help them extract meaningful insights from the Brandwatch product suite. As part of the CX organization, you will work closely with customers and internal teams to solve complex technical challenges, improve customer outcomes, and ensure clients are empowered to get maximum value from Brandwatch. This is a hands-on role requiring strong analytical skills and technical curiosity.
What you’ll do
- Become an advanced user of the Brandwatch product suite, applying a hands-on and forward-thinking approach to solving customer data framework and setups
- Partner with customers and internal stakeholders to design and implement technical solutions aligned to customer objectives
- Build and deliver scalable data solutions, including:
- Query writing and data configuration
- Dataset creation, cleaning, and segmentation
- Visual dashboards and data frameworks
- Present technical deliverables to both technical and non-technical audiences, translating complexity into clarity
- Work largely independently while managing multiple priorities and deadlines, maintaining a high bar for quality and accuracy
What you bring
- 1–3+ years of experience in data analysis, boolean query writing, analytics, or a technical analyst role, preferably in a business or customer-facing environment
- Experience working with large datasets or unstructured text, with the ability to simplify complexity into insights
- Technical aptitude and curiosity, with confidence learning new software and tools
- Experience building data visualizations and crafting compelling data-driven setups
- Strong time-management and prioritization skills, including the ability to manage competing deadlines
- Proficiency in Excel, PowerPoint, and Word
- Fluency in English
Nice to have (but not required)
- Familiarity with Brandwatch or similar media intelligence, social listening, or analytics platforms
- Basic understanding of APIs and data integrations
- Experience working directly with customers
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Top Skills
APIs
Brandwatch
Excel
PowerPoint
Word
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