AVEVA is creating software trusted by over 90% of leading industrial companies.
Job Title: Technical support Engineer -II
Location: Mumbai
Employment Type: full-time
The job
The support engineer will be deputed to one of our client sites in Mumbai full-time. He or she needs to support all AVEVA products mainly AVEVA Marine, solving basic queries. Coordinating with our support team as and when required.
Key responsibilities
- Installation of AVEVA Marine software,
- Patch updating /up gradation,
- Call log/incident raise maintenance,
- Coordination with AVEVA support for issues and day to day activity,
- Coordination with users regarding issues faced by them for AVEVA Marine software,
- Maintenance of uniformity with respect to software and patches on all workstations,
- Basic level problem resolution,
- Report generation as per MDL’s requirement from AVEVA Marine,
- Data entry in AVEVA Marine System,
- Help in creation / modification of SOP of AVEVA Marine,
- Basic level training to the users
- For all the rectification/ troubleshooting/ bug fixing /customization done by AVEVA personnel’s,
- Defined project standardization
- Database Maintenance
- Checking of any errors in AVEVA Marine project data
- Reports on license utilization, server space utilization etc.
- Submission of health reports of AVEVA Marine Software
Essential requirements
- The support engineer shall be minimum BE from reputed university and
having minimum three (3) years of experience in Marine field with hands on experience of AVEVA Software , Naval Architect preferred
- The working hour of the support engineer would be from 0830 hrs to 1730 hrs from Monday to Friday depending on the office timings at site. On Saturday, Sunday and holidays the Support Engineer should be deployed as per requirement in case of emergency / exigency of work.
Desired skills
- Ability to explain complex technical issues clearly and concisely, both verbally and in writing, to users with varying technical knowledge.
- Taking a solution-oriented approach to quickly identify issues and devise effective solutions.
- Being flexible and able to learn new technologies and adapt to changes as they occur.
- Understanding customer frustration and approaching them with patience and reassurance, especially during stressful situations.
- A customer-focused mindset to prioritize customer satisfaction throughout the support process.
- Efficiently managing workload and prioritizing tasks to meet deadlines and respond to inquiries promptly.
- Being thorough and careful when documenting issues, solutions, and other important information.
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Find out more: https://www.aveva.com/en/about/careers/
India Benefits include:
Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
