Provides entry-level technology support for VFX production staff, including operating system installation, workstation moves, peripheral management, equipment logistics, vendor coordination, ticketing, monitor and projector calibration, and support for Google Workspace, Zoom, and Polycom. The role requires strong customer service and communication skills, basic workstation setup knowledge, and familiarity with Linux, Windows, and macOS. Experience with creative applications and remote-access technologies is preferred.
Location: Mumbai
Key Purpose of the Job:
Assisting the Technology Department in supporting the production staff.
We are always looking for bright, motivated, enthusiastic Tech Juniors who have a passion to work within VFX.
Needs to Do:
- OS installation and support : Linux, OSX, Windows.
- Workstation Support: directly supporting all employees in the facility, carrying-out workstation moves between rooms, floors and sites smoothly and efficiently.
- Peripherals: Managing and fulfilling requests for peripherals such as monitors, keyboards, tablets and other workstation equipment.
- Storing, sourcing and delivering equipment to and from employees.
- Dealing with vendors like Dell, HP, etc for part replacements.
- Use a ticketing system to log/report technical problems.
- Image Quality Control: Monitor calibrations, projector calibrations, maintaining viewing environments etc.
- Misc: Assisting the Technology Department with their day-to-day tasks.
- Support GWS - Google Work Space(GMail, Google Docs, Google sheet, Google meet), Zoom, Polycom, etc.
Needs to Have:
- Excellent customer service skills
- Excellent communication skills. English spoken and written.
- Computer literacy, knowledge of how to dismantle and set up a basic workstation
- A professional and friendly phone manner
Nice to Have:
- Degree in Computers / IT.
- Experience with creative applications such as Maya, Houdini or Nuke.
- Experience working with Linux / Windows / OSX.
- Experience working remotely over VPN, Anyware PCoIP, NoMachine.
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