Astreya Jobs

Team Ranger (Lead - L2)

Astreya

Team Ranger (Lead - L2)

Posted 12 Days Ago

Remote

Hiring Remotely in India

Mid level

Remote

Hiring Remotely in India

Mid level

Provides product and technical support for Microsoft Teams and related collaboration and voice technologies. Troubleshoots meetings, live events, voice, federation, identity, networking, hybrid Skype for Business deployments, and Teams devices. Uses diagnostic tools and knowledge of Microsoft 365, virtualization, web technologies, and enterprise telephony platforms to resolve customer issues. Requires fluent English and at least three years of product, customer support, or technical support experience.

The summary above was generated by AI

Preferred Qualifications, Abilities and Experience

• Demonstrated experience of M365 technologies (Preferably MS 900 Certification)

• Hands-on experience supporting Microsoft Teams/Skype for Business/Voice technologies e.g.: Cisco, Avaya, Ribbon, etc. (MS 700/MS 721 or equivalent)

• Experience troubleshooting Microsoft Teams meetings and live events.

• Experience troubleshooting Microsoft Teams voice issues.

• Experience troubleshooting federation issues.

• Understanding of Identity solutions e.g. ADFS, DirSync/AADSync and Single Sign-On.

• Understanding of networking technologies (e.g., protocols such as HTTP, TLS, TCP/IP, DNS, or knowledge related to web servers/browsers).

• Troubleshooting experience using tools such as Fiddler, HTTP Watch, Netmon, or IE Developer Tools.

• Knowledge of Teams Devices

• Knowledge of Virtualization

• Knowledge of Skype for Business hybrid deployments.

Qualifications

Required/Minimum Qualifications

• 3+ years prior product, customer support and/or technical support experience.

• Language Qualification: English Language: fluent in reading, writing, and speaking.

• 3+ years prior product, customer support and/or technical support experience

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