Team Manager

Key Responsibilities:
Manage day-to-day AR operations, including follow-ups, denials, and collections
Lead a team and ensure adherence to productivity and quality metrics
Monitor KPIs such as TAT, accuracy, denial resolution, and collections performance
Ensure compliance with payer guidelines, client requirements, and internal SOPs
Conduct regular team huddles, performance reviews, and coaching sessions
Analyze reports, identify process gaps, and implement corrective actions
Collaborate with Quality, Training, and Workforce teams for improvements
Manage client and internal escalations with timely resolution
Support hiring, onboarding, and training of new team members
Prepare and present operational reports to leadership and clients

Qualification:
Graduate from any discipline

Required Skills:
6+ years of experience in US Healthcare RCM – AR operations
Minimum 2 years of experience in a team handling/leadership role
Strong knowledge of AR lifecycle, denials, and collections
Good understanding of payer guidelines and insurance workflows
Strong analytical and problem-solving skills
Ability to manage team performance and productivity
Effective communication and stakeholder management skills
Proficiency in MS Excel, reporting, and dashboards