NEC Software Solutions (India) Private Limited! is based in Mumbai (Worli & Airoli) and
Bangalore with an employee strength of 1300+. It is one of the foremost providers of end-
to-end IT services across various sectors. We work with diverse industry verticals which
include publishing, media, financial services, retail, healthcare and technology companies
around the world. Our customers range from two-person startups to $bn listed companies.
We have more than 30 years of experience in providing end to end IT services across the
globe and have earned a reputation for delighting our customers by consistently surpassing
expectations and helping them deliver robust, market-ready software products that meet
the highest standards of engineering and user experience. Supported by more than 1300
exceptionally talented manpower, we are a hub for offshore support and technology
services.
Requisites
Education:
Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.
Experience (years):
Graduate with 8 to 10 years of experience
Relevant Experience:
OTC or Accounts Receivables
Location:
Mumbai (Airoli) and Bangalore
Working Hours:
8.5 hours/day (US Shift)
Role Summary:
The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end to end OTC knowledge including sales order, collection and billing
Point of contact for resolving customer or stakeholders’ queries.
Qualification Criteria/Work Experience
Essential:
Strong knowledge of OTC operations
Team handling experience
Working knowledge of SAP Finance module
Experience in shared services/customer facing environment
Understanding of standard operating procedures
Knowledge of system, applications, operating tools, metrics and excel
Good communication skills, plus good verbal & written presentation skills
Flexibility to work within a high growth, rapidly changing environment
Ability to self-motivate and initiate change
Ability to work with colleagues at all levels
Accounts Receivable Responsibilities
Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiency
Ensure timely and accurate generation and delivery of customer invoices
Supervise the application of incoming payments to customer accounts
Oversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding)
Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholders
Send Collection reports on a timely basis to BU/NECI Finance
Investigate and resolve billing disputes, short payments, and customer deductions
Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions
Understanding of the Credit Management process and defining credit limits to new customers
Create collection entry in SAP post confirmation from stakeholders
Respond to queries in a timely and accurate manner
Maintain strong relationships with key customers to ensure satisfaction and timely payment
DTP-SOP’s updating regularly basis
Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT)
Perform collection and credit management tasks as per defined TAT
Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met
Perform technical, commercial and administrative validation on a customer order
Record daily volumes, rejections, exceptions, and quality-checks in timely manner
Track key metrics such as aging reports, collection efficiency, and cash flow performance
Identify inefficiencies and lead automation
Coordinate with stakeholders to understand any discrepancies on order details
Should have strong understanding on Team management.
Ensure smooth execution of day-to-day tasks and Maintain adherence to process timelines and service levels.
Key Skills
Collections and Cash Application
Sales order processing and Invoice Creation
Debt Collection and Credit Management
Accounts Receivable Ledger Management
Team Leadership
Advanced Excel and Spreadsheet Skills
SAP ERP and Accounting Software Proficiency
