Job Description: Team Lead – Operations / City Head
Company: GIG4U – A 2COMS Group Company
Job Title: Team Lead – Operations /
City Head
Location: Mumbai
Job Summary:
GIG4U is looking for an experienced
Operations Team Lead / City Head with a strong background in delivery partner
recruitment, bulk hiring, fleet management, and team handling. The ideal
candidate should have experience managing a team of at least 10 members,
driving workforce mobilisation, and ensuring smooth city-level operations.
Candidates currently working as Fleet Managers, Fleet Leads, Assistant
Managers, or Operations Team Leads in the gig workforce, logistics, delivery,
or staffing industry are preferred.
Requirements
Required Skills & Qualifications:
- Graduate in any discipline
(mandatory).
- 3–7 years of experience in operations, fleet
management, bulk hiring, or delivery partner recruitment.
- Prior experience as a Team Lead, Assistant
Manager, Fleet Lead, or Fleet Manager.
- Proven experience managing a team of 10 or
more employees.
- Strong understanding of HR mobilisation, field
recruitment, and workforce management.
- Excellent team leadership, communication,
coordination, and problem-solving skills.
- Ability to manage multiple operational
activities and achieve time-bound targets.
Key Responsibilities: - Manage end-to-end delivery partner
recruitment, bulk hiring, and workforce mobilisation.
- Lead and manage a team of at least 10 members,
including telecallers, field recruiters, and operations monitoring executives.
- Drive team building, productivity, performance
tracking, and target achievement.
- Oversee daily city-level operations, fleet
management, and delivery partner onboarding.
- Coordinate with internal teams and clients to
fulfil manpower requirements within defined timelines.
- Monitor recruitment funnels, joining ratios,
attendance, attrition, and workforce deployment.
- Develop sourcing strategies to ensure
continuous availability of delivery partners.
- Identify operational challenges and implement
solutions to improve efficiency and service delivery.
- Prepare regular MIS reports and track team
performance against business targets.
Preferred Candidate Profile
Candidates from gig workforce
platforms, logistics, last-mile delivery, fleet management, and manpower
staffing companies will be preferred.
Target Designations for Sourcing: Fleet Manager, Fleet Lead, Operations Team
Lead, Assistant Manager – Operations, City Operations Manager, Workforce
Manager, and Recruitment Team Lead
Experience: 3–7 Years
Qualification: Graduate (Mandatory)
Department: Operations &
Workforce Management
Benefits
