At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Systems Engineer
The Systems Engineer will be responsible for providing on-site support at our Boyers imaging center as well as supporting our imaging and file transfer central environment. Must hold Security + Certification - CompTIA Sec + Certification.
This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high volume environment. Reporting to the IT Manager for Global DS Service Operations, this individual will be the on-site lead for the Service Operations team. The Systems Engineer will be responsible for the day-to-day operations and support including scanning, imaging and managing file transfer.
Responsibilities:
The range of activities and tasks to be undertaken by the System Engineer, Global DS Service Operations (NA) include:
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Daily maintenance activities to ensure all IT operations run smoothly.
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Daily support for the local imaging center and for the on prem central environment (FISMA/IMGS).
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Responsible for proper daily escalation of issues and off-hour on-call support.
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Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry proven best practices.
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Responsible for successful on-boarding of new DS customers and change requests for existing DS customers
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Ensure constant systems/solution availability to meet project SLA’s
Key Relationships:
(External and Internal Contacts) (Nature of interaction)
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Service Operations Leadership Team
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DS Global Business Teams
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IT ServiceDesk and Desktop Support
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IT App Support & Infrastructure Groups - Driving / delivering on support commitments
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Improving Service Operations
Knowledge/Skills/Experience:
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Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database and Active Directory.
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Installation of hardware and software products remotely and at customer locations
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Deploy/troubleshoot Kofax(imaging software) and Batch class deployment
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Deep understanding of the various IT functions(Desktop, Server, Network)
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Providing technical support for hardware and software products on-site.
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Program/Project management experience
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Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.
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Demonstrated ability to perform independently as a member of a team and through cross functional initiatives.
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Willingness to work with numerous deadlines on a wide variety of initiatives in an environment where priorities may change quickly
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Network management and support- some knowledge of switches, routers and firewalls
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PowerShell scripting experience desired
Qualifications:
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Bachelor’s degree (B.A. or B.S.) from a four-year college or university or over 5 years of IT industry work experience
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Microsoft Certified Professional (or related certification)
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A+ and Network+ Certifications
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You must be a U.S. citizen to apply and will be subject to a government background clearance investigation
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ITIL v3 foundation and practitioner certification
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CompTIA Sec + Certification
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Limited travel up to 15%
Category: Information Technology
