Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
About the Role
We are looking for a Support Ninja to join our Business Operations team here at Vectra! In this role, you will have the opportunity to work with many key technologies & processes across multiple departments. You will handle requests from users, provide technical support to users, manage system updates, investigate issues and find solutions to ensure smooth operations. We need someone who is a team player and will proactively find ways to improve our existing systems & processes, increasing productivity and efficiency.
What You’ll Do
- Provide front-line support to stakeholders for Salesforce and related applications within the Service level agreement (SLA).
- Assist with regular onboarding/offboarding user management activities across Tech Stack, including Salesforce territory adjustments and enablement.
- Provide technical support, root cause analysis, short term fix and long-term fixes where applicable.
- Regularly create and maintain documentation material related to our systems and processes.
- Conduct analysis or ad hoc reporting within Salesforce.
- Assist our teams (order management, channel operations) with various Sales process support needs, updates, & troubleshooting.
- Provide regular feedback to the broader team on areas of system improvement and training.
What We’re Looking For
- 2+ years of experience administering or supporting Salesforce.
- BA/BS or equivalent degree required.
- Strong troubleshooting and problem-solving skills to identify and resolve issues.
- Technical knowledge and expertise in the Salesforce.com platform, including the administrative and declarative capabilities, to support users and manage the platform efficiently.
- Experience with Salesforce: Sales Cloud, Service Cloud, CPQ, Experience cloud
- Knowledge of Salesforce reporting and dashboards to provide valuable insights and analytics to the team.
- Pro-active, adaptive learner, self-motivated, and is a problem solver.
- Have strong technical acumen, can partner with technical teams.
- Flexible and able to change priorities quickly, capacity to manage multiple priorities.
- Effective communication and written skills to interact with users, understand their needs and provide support.
- Customer service skills to ensure user satisfaction by providing timely and accurate resolution of issues.
- Ability to prioritize tasks effectively and work within SLAs
- Experience with integrations to NetSuite and Jira is a plus
- Hands on experience with NetSuite is a plus
- Salesforce Administrator or other relevant Salesforce certification are a plus
- ITIL certification or knowledge of ITIL principles is a plus
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
