Salary Range: $60,000-80,000/year (Range shown is for U.S.-based employees in San Francisco, CA. Compensation outside the U.S. is adjusted fairly based on your country’s cost of living. You can explore how we calculate this here: https://www.firecrawl.dev/careers/compensation.)
Equity Range: Up to 0.10%
Location: India (Remote)
Job Type: Contract (Remote)
Experience: 3+ years
Visa: N/A
About FirecrawlFirecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API call. In just a year, we've hit millions in ARR and 68k+ GitHub stars by building the fastest way for developers to get LLM-ready data.
Previously, we built Mendable, one of the first commercially available “chat with your data” tools. To support customers like MongoDB, Coinbase, Snapchat, and more, we built reliable infrastructure for getting clean web data. When we noticed our friends building the same internal tooling, Firecrawl was born.
We’re a small, fast-moving, technical team building essential infrastructure for the AI era. We value autonomy, clarity, and shipping fast.
Why FirecrawlTechnical ownership – Lead critical browser technology and infrastructure
Real impact – Directly shape how our browser stack drives our entire product
High velocity – Rapid iteration and deployment of your work
Small team, big ambition – Collaborate closely with founders, influencing key decisions and future directions
We’re looking for a hands-on Support Engineer who can diagnose complex API issues, guide developers through integrations, and ensure customers succeed with Firecrawl. You’ll be the technical bridge between our users and the product—debugging real-world workflows, shaping our support systems, and surfacing insights that improve the platform.
What You’ll DoTechnical Support & TroubleshootingRespond to Issues: Act as the first line of technical support, responding to customer-reported problems across our various channels
Debug Integrations: Diagnose API errors, workflow failures, authentication problems, rate-limit issues, and unexpected behavior—working closely with Engineering when deeper investigation is needed
Reproduce & Document Bugs: Recreate reported issues, provide clear reproduction steps, and escalate validated bugs to the engineering team with full technical context
Unblock Developers: Help customers resolve integration challenges quickly so they can continue building with minimal downtime
Provide Implementation Guidance: Review user workflows or integration plans and offer suggestions to improve reliability, performance, and maintainability
Clarify Technical Concepts: Explain Firecrawl APIs, best practices, architecture patterns, and performance considerations in a way that makes sense for each customer’s skill level and stack
Create Support Resources: Write troubleshooting guides, FAQs, examples, code snippets, and internal runbooks that help customers find answers faster
Improve Public Documentation: Identify confusing or incomplete areas in Firecrawl’s docs and make updates to help reduce future support load.
Build Knowledge Base Content: Turn common support issues into clear, reusable solutions for both internal teams and customers
Track Issue Patterns: Identify recurring bugs, common configuration errors, and customer pain points that should be addressed in the product or documentation
Collaborate with Product & Engineering: Provide feedback grounded in real-world customer issues to influence prioritization of bug fixes, API improvements, and usability enhancements
Hands-On Engineer: You can build backend systems, integrate with APIs, and solve complex technical problems. You read docs, write scripts, and debug edge cases with ease
Strong Troubleshooter: You excel at isolating issues, reproducing bugs, and identifying root causes. You enjoy digging into APIs, workflows, and infrastructure to figure out what’s really going on
Process-Oriented: You take chaotic support interactions and turn them into systems, runbooks, troubleshooting guides, and reusable workflows. You naturally look for ways to make support scalable
Clear Technical Communicator: You can explain complex ideas in a simple way—whether you're talking to a senior engineer, a founder, or a less-technical user. You ask great diagnostic questions and get to the truth quickly
Pattern Seeker: You naturally see repeat issues, common requests, and potential product improvements. You document everything and bring insights back to the team
Cross-Functional Collaborator: You work closely with Engineering, Product, and Growth teams, sharing real-world insights from customer issues to improve the product
Experience in technical customer-facing roles (support engineer, solutions engineer, dev support, implementation specialist, CSE)
You've supported APIs, SDKs, or other developer tools
Experience debugging complex integrations or workflow automations
You've built with Firecrawl or similar web scraping/data extraction platforms
You know how to leverage AI to multiply your productivity
High Leverage — Every meeting you book shapes our growth trajectory.
Autonomy — Own your pipeline, your tools, and your results.
Remote-First Culture — Collaborate from anywhere, or work out of our new SF HQ.
Growth Opportunity — Early equity, early ownership, and a chance to define the GTM engine.
Creative Freedom — Try new tools, test new sequences, and innovate without red tape.
Salary that makes sense — $60,000-80,000/year (India-based), based on impact, not tenure
Own a piece — Up to 0.10% equity in what you're helping build
Generous PTO — Minimum 3 weeks off required; Up to 24 days (excluding holidays and sick time) without approval.
Parental leave — 12 weeks fully paid, for moms and dads
Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human
Learning & Development - Expense up to $150/year toward anything that helps you grow professionally
Team offsites — A change of scenery, minus the trust falls
Sabbatical — 3 paid months off after 4 years, do something fun and new
Application Review: Send us your stuff, and a quick note on why you're excited
Initial Chat (~30 min): Discuss your technical experience with our Founding Support Engineer
Technical Interview (~1 hour): Showcase your ability to troubleshoot customer issues
Interview with Founders (~30 min): Culture, vision, and long-term fit
Paid Work Trial (1-2 weeks): Jump into handling real support tickets
Decision: We move fast
If you’ve ever wanted to join a high-impact support engineering team at one of the fastest-growing AI startups, this is your shot.
👉 Apply now and let’s set something on fire.
