As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
- Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
- Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Remote in India, this role requires working in US overlapping hours.
Role Description:
We are looking for a Supply Chain Analyst to join the Forecasting team. You will be responsible for communicating and presenting our outbound and inbound forecasts to Operations stakeholders as well as monitoring merchant volume on a daily basis. You will help expand the scope of Shipbob’s forecasting program and provide coverage to a growing list of sites across different time zones. You will be responsible for providing accurate forecast estimates for all operational functions to aid in site labor planning. This role reports to Senior Manager, Supply Chain Forecasting.
What you’ll do:
- Present weekly forecasting numbers to site stakeholders and Regional Directors, communicating key merchant volume deviations, promotional events, and new merchant arrivals to ensure all sites have accurate predictions for labor planning.
- Alert Operations and Merchant Success teams to merchants with large shifts in daily order volumes; monitor merchant’s social media accounts and work with the Merchant Success team for sales and promotions.
- Design, develop, and maintain operational reports and dashboards using SQL, Python, and BI tools, ensuring accurate, timely, and well-documented reporting within the supply chain forecasting catalogue.
- Partner with the Implementation teams to translate new merchant expectations into structured data inputs and forecast assumptions, delivering reliable forecast outputs to operators through robust reporting layers.
- Liaise with the Implementation team on new merchant expectations and provide accurate forecast numbers to operators.
- Conduct root cause analysis on operational data to identify issues or uncover new opportunities for reporting and process improvement.
- Provide support in running and maintaining the forecasting model.
- Share knowledge with other teams, partner sites and stakeholders on effective practices, competitive intelligence, business opportunities and needs.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- 1-2 years experience with e-commerce fulfillment is a plus.
- Knowledge of SQL and Excel preferred.
- Intermediate Knowledge of PowerBI and Python.
- Willingness to learn above technologies and demand forecasting.
- Qualitative and quantitative research skills and creative problem solving required.
- Established ability to proactively work with and engage with a variety of stakeholders.
- Hard working with a focus on learning and passionate about helping small businesses compete online.
- Ability to work in challenging situations and remain focused.
Perks & Benefits:
- Medical, Term & Accidental Insurance
- All Purpose Leave (casual & sick time): 12 days
- Earned Leave: 15 days
- Public Holiday: 12 days
- Generous Maternity & Paternity Leave
- Quarterly Wellness Day
- Work From Home Allowance
- See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
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We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
