Strategic Program Manager

C.H. Robinson is seeking a dynamic Strategic Program Manager to join our team. In this role, you will focus on driving organizational transformation through strategic initiatives, effective communication, and educational programs. You will be instrumental in shaping our strategy for change, ensuring that our communication and education efforts align with our goals. This position is perfect for a strategic thinker with a passion for leading change. If you are ready to make a significant impact, we want to hear from you!

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Manage and oversee large scale and highly complex, strategic initiatives within a project-based delivery model​

• Lead a cross functional team to strategically drive change, communications and functional education for implementation of the high-impact business specific initiative​s

• Collaborate closely with aligned leadership to ensure a cohesive implementation strategy across all high-impact initiatives ​

• Work to positively impact operational efficiency and process improvement while maintaining customer and employee experience​

• Measure performance and develop improvement plans based on pre-established KPIs to promote iterative implementation strategies​

• Act as a liaison between different departments to ensure effective communication and collaboration.

• Work closely with leadership and key stakeholders on prioritization and tier alignment for business specific initiative implementation​

• Adapt change strategy and tactics to fill gaps, prioritize impact, and navigate unforeseen circumstances

• Develop and lead a comprehensive implementation roadmap for high-impact business specific initiatives to:

  • Proactively watching for collisions to optimize engagements wherever possible ​

  • Identify potential risks and obstacles to change and develop proactive mitigation plans​

  • Validate the team is focused in the right areas in collaboration with ROL, process and product teams​

  • Facilitate connections across high-impact business specific initiatives with multiple implementations running simultaneously

  • Other duties or responsibilities as assigned according to the team and/ or country specific requirements.

  • Partner with the VP and leadership team to coordinate and execute strategic initiatives.
  • Conduct market research and data analysis to support informed decision-making.
  • Create high-quality presentations and reports for internal and external stakeholders.
  • Drive cross-functional projects by ensuring timelines are met, resources are allocated, and communication flows seamlessly.
  • Track and monitor key business metrics to evaluate the effectiveness of initiatives.
  • Maintain confidentiality and exercise discretion with sensitive information.
  • Serve as a primary point of contact between the VP and internal/external stakeholders
  • Build and nurture relationships with key stakeholders, fostering collaboration and alignment.
  • Act as a trusted point of contact for confidential and sensitive information.
  • Stay updated on emerging trends and best practices to optimize support functions.
  • Proactively identify and implement new tools or methods to enhance the team’s productivity.

QUALIFICATIONS

Required:

• MBA degree from a Tier 1 business school only

• 1-2 years’ experience in program management, change management, communication strategies, or/and educational program development

Preferred:

• Excellent interpersonal and presentation skills.

• Familiarity with project management tools and methodologies.

• Proven experience in strategic program management, with a track record of successfully delivering complex projects.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to lead projects and motivate cross-functional teams.

• Proficiency in project management tools and methodologies.

• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization

• Values a diverse and inclusive work environment

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Group Mediclaim Policy (GMC)

• Group Personal Accident (GPA) policy

• Covid-19 related coverage and reimbursement

• Employee State Insurance Corporation (ESIC)

• Group Term Life (GTL) Insurance Plan for employees

• Employee Stock Purchase Plan (ESPP)

• Investment Declaration & Flexi Benefit Plan

• Variable Pay based on position

• Flexible work arrangements

• Paid Privilege, Casual and Sick Leaves

• Paid Maternity & Paternity Leaves

• Paid Compassionate Leaves

• Paid Public Holidays

• Paid time off to vote

• Reward & Recognition Program

• Wedding Allowance

• Special Mobility Assistance

• Employee Wellness Initiatives

• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity Statement

C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.