Who We Are - MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Inforce Operations is responsible for post account opening servicing of our Broker Dealer Brokerage and Wealth Management accounts. The processes the team are responsible for include but are not limited to Account restrictions, Supplement Account Document processing, Beneficiary Set Up/Maintenance, Suitability Changes, Setting-up/Maintenance of Standing Money Movement Instructions, Transfer of Assets, Advisory Maintenance, Money Movement which includes Contributions and Disbursements. Daily responsibilities include review of required paperwork, processing the request in the applicable NFS or Envestnet application.
Further, we provide guidance and education to our field partners on requirements and regulations regarding account maintenance, advisory maintenance and money movement and communicate frequently with National Financial Services. The team also collaborates closely with the internal teams within MMLIS.
The Impact:
The ideal candidate will deliver business value by utilizing their industry knowledge to effectively perform the activities required of a Wealth Management Specialist, meeting productivity requirements. communicating with advisors and providing world class customer service for the servicing of existing business. The goal of the job is to also carry out responsibilities with a high degree of accuracy to minimize audit, monetary and reputational risk to the firm. .
Why we need y ou:
We are growing and our clients deserve the best. As a Wealth Management Specialist, processes require reviewing paperwork and provide customer service for new and existing business. This may include new business applications, maintenance items, transfer paperwork and various other supplemental accounting paperwork.
In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, first time right approach and will show courage, even in the most difficult situations. We also value strong communication and documentation skills, a passion for learning, leadership traits, resilience, and self-awareness.
Roles and Responsibilities:
- Validation of paperwork for both new and existing business which includes new business applications, maintenance items, transfer paperwork and other various supplemental accounting paperwork. Review broker dealer new business submissions for accuracy and completeness.
- Provide telephone support to both internal and external customers concerning paperwork requirements, NIGO issues, setting up customer accounts, etc.
- Identify cases that are not in good order (NIGO) to alert our Field force for resolution.
- Process client data into back-office systems with a high level of accuracy with first time right approach.
- Research and resolve operational issues as needed.
- Identify and resolve problems using Root Cause Problem Solving tools.
- Work effectively to meet/exceed productivity and quality standards.
- Adherence to process/organizational policies and procedures.
- Escalations of issues on a priority basis.
- Ability to work overtime and/or work in a flexible shift arrangement as per business requirements .
- Being detail oriented
- Able to work independently as well as part of a team
Required skills and qualifications - The qualifications that are needed for this role:
- 1-3 years of financial services industry knowledge or experience in similar process support.
- Effective communication and documentation skills.
- Knowledge on MS excel, MS word and MS PowerPoint.
- Knowledge on MS excel macros is preferred.
- Ability to challenge the existing process and propose process improvement ideas.
- Adaptability to work in a fast-paced environment, adhere to strict deadlines and good logical & reasoning abilities.
- Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA.
- Knowledge of registration types, brokerage account features, managed account attributes, billing of managed account.
- Working knowledge of the securities industry specifically as it relates to back-office processing for non-retirement and retirement accounts.
- Knowledge and understanding of FINRA/SEC rules and regulations preferred.
Preferred qualifications - Additional skills/requirements that make you a great fit.
- Bachelor's degree in commerce or finance with preference to Post Graduation or equivalent business experience.
- As a member of the Wealth Management team, you will be subject to supervision requirements including Non-Registered Finger printing (NRF) and personal trading account oversight.
Work timings:
- This role requires flexibility to work in shifts (regular, afternoon shift, and night shift in India) as per business requirements on a permanent/rotational basis.
- Team members may require working in India night shifts initially for few weeks for trainings.
Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
