Blue Yonder Logo

Blue Yonder

Sr Technical Consultant - (L2 Support Engineer, DBMS, Troubleshooting)

Sorry, this job was removed at 03:40 p.m. (IST) on Thursday, Jan 30, 2025
Be an Early Applicant
Bangalore, Bengaluru, Karnataka
Bangalore, Bengaluru, Karnataka

Scope:

Core Responsibilities include -

  • Provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach
  • Own Tier 2 support as required, enhance solution stability and service quality eventually enabling increase in customer consumption and adoption of the service
  • Passionately collaborate and engage within and beyond his/her team with empathy
  • Build and demonstrate moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture etc.
  • Consistently demonstrates customer centricity and relentless attitude to innovate through teamwork
  • Add value by developing knowledge article as well as working on operational improvements

Our current technical environment:

  • DBMS (ex: SQL, Oracle) for application support; writing, reviewing and improving queries, procedures etc.
  • Code debugging in relevant programming languages
  • Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
  • Troubleshooting Mobile application issues

What you’ll do:

  • Deliver excellent customer experience by resolving solution cases (both customer and system created) mostly of moderate complexity.
  • Own Tier 2 customer Support. Consistently achieve high customer satisfaction by displaying end-to-end ownership, engagement and pro-activeness.
  • Actively engage in application health monitoring using M&D tools
  • Attend case quality training and ensure adherence to SLA/SLO and quality practices
  • Identify and implement opportunities for early detection and resolution of incidents
  • Proactively seeks guidance, strives and commits to improve service quality
  • Work in shifts and provide OOH support to facilitate 24x7 customer support
  • Communicate (verbal and written) effectively with the customers. Support junior team members in achieving effective   
  • Collaborate relentlessly, passionately and respectfully with various BY teams and partners
  • Lead by example demonstrating professionalism during internal and external conversations. Understands cultural differences and diversity.
  • Balance between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Similar Jobs

2 Hours Ago
Hybrid
Bengaluru, Karnataka, IND
Senior level
Senior level
Fintech • Machine Learning • Payments • Software • Financial Services
As a Senior Lead Software Engineer, you will develop innovative data management solutions, improve engineering culture, guide stakeholders, and influence design decisions.
Top Skills: SparkAWSC++DatabricksGoGCPJavaAzurePythonRustSnowflakeSpark Sql
2 Hours Ago
Bangalore, Bengaluru, Karnataka, IND
Senior level
Senior level
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
The Senior Manager will lead the Testing Center of Excellence, overseeing testing strategies, managing a small team, and executing hands-on testing, including automation and performance testing, in the financial services sector.
Top Skills: Ai-Driven Testing ToolsCi/CdCypressJmeterK6LoadrunnerPlaywrightSelenium
3 Hours Ago
Hybrid
Bengaluru, Karnataka, IND
Junior
Junior
Cloud • eCommerce • Information Technology • Professional Services • Software
The EDI Support Engineer manages Cleo B2B Cloud systems, responds to incidents, troubleshoots EDI issues, and collaborates with teams to resolve customer problems.
Top Skills: APIsAs2EdiFlat FilesFtp/SHttp/SSftpSpreadsheetsSQLXML

What you need to know about the Mumbai Tech Scene

From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account