Sr Technical Architect - ServiceNow Architect, CSM, CSDM & ITOM

Scope:

• The ServiceNow team partners with business, IT operations, and engineering groups to deliver enterprise-grade ServiceNow solutions.
• The role requires both hands-on development and architectural leadership, ensuring scalable and future-ready implementations.
• The individual will be responsible for end-to-end solution design, module implementation, and technical governance across ServiceNow modules like ITSM, CSM, CMDB, ITOM, and Integrations.
• The position involves enabling automation, process optimization, and platform innovation while guiding stakeholders and junior team members.

Technical Environment:

• ServiceNow Platform: ITSM, CSM, CMDB, ITOM, HRSD, and Integration Hub
• Scripting & Development: JavaScript, Glide scripting, UI customization, Flow Designer, Workflow
• Integrations: REST, SOAP, JDBC, LDAP, OAuth, SSO, MID Server
• Operations & Automation: Discovery, Service Mapping, Event Management, Orchestration
• Platform Enhancements: Service Portal, Workspace, UI Builder, Virtual Agent
• DevOps/Agile: CI/CD pipelines, ATF, Agile delivery, Git, Jenkins
• Cloud & Security: AWS/Azure/GCP integrations, security best practices, compliance

What you’ll do:

• Define scalable platform architectures for ITSM, CSM, CMDB, and ITOM solutions.
• Translate business and ITIL requirements into robust ServiceNow designs.
• Establish coding standards, reusability patterns, and best practices.

• Configure workflows, catalog items, client/server scripts, UI policies, and business rules.
• Build and support complex integrations with enterprise systems.
• Develop automation solutions using Flow Designer, IntegrationHub, and Orchestration.

• Provide technical leadership to developers and consultants.
• Review solutions for scalability, maintainability, and performance optimization.
• Lead technical workshops and design sessions with stakeholders.

• Ensure platform stability during upgrades and releases.
• Implement monitoring, performance tuning, and operational best practices.
• Contribute to governance, compliance, and platform roadmaps.

What we are looking for:

• Bachelor’s degree in computer science, IT, or related field.
• 10–13 years of IT experience, with hands-on experience with ServiceNow implementation and development.
• Strong expertise in ITSM, CSM, CMDB, ITOM, with exposure to HRSD or Security Operations as a plus.
• Deep proficiency in Glide scripting, JavaScript, Flow Designer, and IntegrationHub.
• Proven experience designing and delivering end-to-end integrations (REST/SOAP, API, LDAP, SSO, OAuth).
• Experience in CMDB and Discovery (data model, reconciliation, service mapping).
• Experience in ITOM (Event Management, Discovery, Service Mapping).
• Solid understanding of ITIL processes and ability to apply them in ServiceNow solutions.
• Hands-on experience with Service Portal, Workspace, and UI Builder.
• Knowledge of CI/CD pipelines, automated testing, Agile/DevOps practices.
• Strong communication, stakeholder management, and leadership skills.
• ServiceNow certifications - CSA, CIS–ITSM and any other CIS certification strongly preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.