The Sr Manager of Spare Parts Supply Chain will lead the Customer Service & Order Planning team, improve forecast accuracy, and drive customer experience initiatives. This role involves partnering with service businesses, collaborating with cross-functional teams, maintaining supplier relationships, and reporting on key performance indicators to achieve organizational goals.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Sr Manager Spare Parts Supply Chain.
Requirement.
- Lead the Customer Service & Order Planning Team for effective Spare Part Delivery to the customers.
- Deliver exceptional Customer Experience by driving Customer Engagement Program(Customer Connect Calls) across Focus Accounts, Direct Customers and Govt Customers
- Improvise the MTBF model to increase the Forecast Accuracy/Coverage to facilitate Reduction in Customer Wait time and improve SO Completeness.
- Leverage PPI to drive continual improvement – inculcate culture of RCCM for problem solving
- Partner with All Service Businesses to exceed India Service Organic revenue growth
- Stay updated with the latest industry trends and effective strategies to successfully implement innovative supply chain solutions.
- Foster a culture of collaboration, inclusivity, and continuous learning within the supply chain team.
- Collaborate with cross-functional teams to develop mid to long range capacity and supply plans for the monthly SIOP process reviews.
- Establish and maintain strong relationships with suppliers and vendors to ensure on-time delivery of materials and services.
- Facilitate weekly reporting on key performance indicators such as forecast accuracy, DOS, inventory value, capacity, utilization, sourcing savings and PPI savings
- Communicate, influence, and interact globally with our other functional partners (e.g. Sales, Marketing, Operations, Supply Chain, and Finance) to implement plans and achieve annual operating plan (AOP) goals
Skill sets required –
- Demonstrated expertise of at least 8 years in supply chain management, emphasizing process improvement and effective decision-making.
- Exceptional leadership skills, with a track record of successfully managing and developing teams that consistently achieve exceptional results.
- Strong analytical and problem-solving abilities, with the ability to make data-driven decisions.
- Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues and external partners.
- Strong drive and ability to thrive in a fast-paced and dynamic environment.
- Strict adherence to ethical business practices and compliance with regulatory requirements.
- Strong understanding of inventory Modelling along with Planning experience.
- Preferable - hands on experience with one or more BI platforms (Power BI, etc.)
Thermo Fisher Scientific Greater Mumbai, Maharashtra, IND Office
Delphi Building, CTS No. 12/1 to 12/4 - Village Powai 1st Flr, C wing, Greater Mumbai, Maharashtra, India, 400076
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