Vertafore
Sr. IT Engineer (O365, DNS, AWS, Server & desktop software installations and troubleshoot, Printers & Remote desktop)
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!
We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.
Vertafore is seeking a talented, energetic, and self-driven individual to join our Desktop as a Service (DaaS) support team. You will be responsible for supporting customers that run the Vertafore DaaS offering in Amazon Web Services (AWS). You will also handle more complex issues and support escalations.
You will directly impact our customer’s ability to improve productivity, manage account needs, standardize, and streamline processes, as well as capture data for strategic decision-making. You will also be the “face” of Vertafore with our customers.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:
- Experience on Cyber security solutions, Configure & maintain Firewalls and Office 365 email
- Expertise in Active Directory, DNS, DHCP, Group Policy and Microsoft Office Products
- Experience on infrastructure at Amazon Web Services (AWS)
- Willingness to work closely with end-users to troubleshoot cloud, virtual desktop, local hardware, and peripheral devices
- Demonstrates ability to follow sound business ethics when executing job responsibilities to build and maintain management confidence
Knowledge, Skills and Abilities:
- Strong Microsoft 365 and Exchange Online administration including mail flow, message tracing, tenant administration, DNS configuration, SPF, DKIM, DMARC, licensing, and email delivery troubleshooting.
- Advanced Active Directory experience including AD DS, DNS, Group Policy, replication, authentication, FSMO roles, domain controller troubleshooting, and AD/domain controller recovery.
- AWS experience with EC2, VPC, Route 53, S3, WorkSpaces, IAM, Security Groups, NACLs, CloudWatch, VPC Flow Logs, snapshots/AMIs, and backup/recovery.
- Strong Windows Server experience with Server 2016, 2019, and 2022, along with the ability to support legacy Windows Server environments when needed.
- Hands-on firewall experience including firewall policies/rules, routing, NAT, site-to-site VPNs, remote-access VPNs, and network troubleshooting. Experience with enterprise firewall platforms such as Fortinet, Cisco, Palo Alto, or similar is preferred.
- Strong Python/PowerShell skills for administration, troubleshooting, and automation.
- Experience with cyber security platform endpoint security/EDR platforms like CrowdStrike/Trend Vision One and AWS security services such as GuardDuty.
- Experience with backup, disaster recovery, and infrastructure recovery scenarios.
- Ability to independently lead troubleshooting during critical customer-impacting incidents, work with vendors and other technical teams, document findings, and drive issues through resolution.
- Experience supporting customers through a variety of contact channels including chat, email and phone
- Exceptional interpersonal and customer support experience required
- Excellent verbal and written communication skills
- Strong self-starting attitude and Strong technical skills
Qualifications:
- 4 to 5 years of related technical experience
- Bachelor's Degree in CS/IT or equivalent work experience
- AWS Certified SysOps Administrator or equivalent work experience
- Network Plus certification or equivalent work experience
Additional Requirements and Details:
- Willing to work in rotational shift with major coverage between 8am – 8pm EST
- Specific vision abilities required by this job include close vision (working on a computer, etc.)
Why Vertafore is the place for you: *Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plain & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.
