Manage and support integrations on multiple cloud platforms, troubleshoot issues, implement solutions, and collaborate with project teams to ensure operational quality.
- Act as Technical SME and primarily responsible for managing and supporting integrations on multiple Enterprise Integration cloud platforms such as Mulesoft, Axway, or IBM Integration Bus.
- Manage incident management, service requests, and monitoring operation metrics & alerts.
- Troubleshoot and resolve issues across all environments.
- Implement bug fixes and continuous improvements to reduce incidents.
- Set up monitoring and alert mechanisms.
- Support monthly patching of Integration platforms.
- Assist project teams and other business stakeholders.
- Design and implement integration solutions using best practices for various applications and systems.
- Enforce and implement defined policies and checklists for successful project transitions (KT).
- Ensure the technical quality, governance (compliance), and operationalization of integration solutions.
- Collaborate with the EI Architecture team to plan and implement upgrades and migrations of current platforms according to the technology roadmap.
- Keep the EI Architecture team updated about assigned tasks and seek their consultations as necessary.
- Maintain support KPIs and keep the Interface repository up to date.
- Provide technical assistance to support offshore teams and external partner resources.
- Support new platform use cases and onboard them as appropriate.
- Collaborate with partner and product vendor teams.
- Create and maintain documentation as required.
- Participate in flexible on-call/weekend support rotation as applicable.
What we look for
- Bachelor's degree in IT or a similar technology-related field.
- Minimum 10+ years of development and/or support experience in integration platforms.
- Strong experience with Mulesoft Platform and CI/CD deployment tools, preferably Azure DevOps.
- Significant experience with MFT products and configuration, preferably Axway ST.
- Good experience with SQL skills and SSL Certificate management.
- Experience in implementing DevOps, CI/CD configuration, automation, etc.
- Must have a solid understanding of Integration, API architecture, and Cloud platforms.
- Strong collaboration skills with multiple project teams and troubleshooting abilities.
- Ability to provide technical help to support and build teams as needed.
- Quick learner, ready for cross-skilled training.
- A great team player.
- Mulesoft or related Integration Certifications are a plus.
Top Skills
Axway
Azure Devops
Ibm Integration Bus
Mulesoft
SQL
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