Sr. Infrastructure Engineer || Mumbai || Group Manager – TS

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

'• Assist with escalated issues/tasks• Comfortable in ITIL change management submissions and process, and being a CAB member• Very experianced with IaaS in Azure, backups for them, configurations, vm families• Impliment Intune best practices and maintaine the established environment• Applied knowledge of ISO 27001 / SOC Controls• Hands on experiance with Citrix DaaS• Developed backup strategies and implimented & maintained them• Good level knowledge in Microsoft InTune and it's best practices - including Policies, MDM, Application deployment, Autopilot• Identity management with Microsoft Entra• Entra - App Registrations & Enterprise Applications• Entra - Conditional Access Policies• Entra - MFA configuration• Good level knowledge of PowerShell with focus on Windows Server, Azure AD, and Office 365• Contribute to documentation by writing and updating existing documents and diagrams• Firm understanding of networking• Information and Data Security principles• ITIL Policies and procedures operations• Firmly understand concepts of PKI• Establish/maintain Azure App Registrations• Should be expert in Server Hardware and OS troubleshooting with ability to resolve issues in the lowest possible time.• Experience in handling Servers across multiple OS flavours.• Knowledge of configuration and troubleshooting of Hardware RAID levels.• Ability to handle escalations and manage environment single handily whenever required.• Provide RCA for Technical issues.• Experience in tracking server activity, performing upgrades of software, addressing technical problems. • Ability to face various audits.• Ability to prepare Technical SOP's and bring in improvements.• Good Documentation Skills preferred.• Knowledge of networking fundamentals.• Established working knowledge of PowerShell• Having a minimum of 5 to 8years of Experience in Managing Physical and Virtual Servers in a large geographically dispersed environment typically 350+'

'• Accountable for ensuring SLA adherence with on time ticket acceptance and closures.• Inventory Updates and EPO Compliance.• Co-ordinating with L3/L4 teams for quick resolution to long Pending issues.• Experience in handling administering Windows Servers across multiple OS flavours.• Experience on configuration and troubleshooting of Windows Clusters • Experience on troubleshooting DHCP and DNS Services.• Knowledge of networking fundamentals.• Experience in tracking server activity, performing upgrades of software, addressing technical problems.• Good Documentation Skills• Excellent troubleshooting, debugging capabilities.• Must be knowledgable in best practices'