Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description – Account Director (BFSI)This role is responsible for developing and growing a set of key named BFSI (Banking, Financial Services, and Insurance) accounts across India. This is an exciting opportunity to leverage Genesys’ leadership in cloud-delivered Experience as a Service (CXaaS) to build a substantial, scalable, and profitable business within the BFSI vertical.
The role requires a strong understanding of BFSI industry dynamics, regulatory environments, and digital transformation priorities (e.g., omnichannel engagement, customer experience modernization, AI-led automation). The ideal candidate will bring deep executive engagement capabilities and the ability to define and execute a winning go-to-market strategy within complex, highly regulated enterprises.
Key ResponsibilitiesOwn and drive the revenue target for assigned BFSI accounts, developing both strategic and tactical plans to consistently achieve and exceed targets.
Manage and grow strategic BFSI relationships through structured account planning, territory planning, and partner collaboration.
Develop and execute a BFSI-focused go-to-market (GTM) strategy, aligned with industry trends such as digital banking, customer experience transformation, compliance, and automation.
Build deep relationships with C-level stakeholders (CXOs, Heads of Customer Experience, Digital, IT, Operations) within banks, NBFCs, insurance firms, and fintechs.
Understand the Total Addressable Market (TAM) within BFSI and drive strong year-on-year growth through proactive pipeline development and deal execution.
Maintain accurate forecasting (monthly, quarterly, yearly) and ensure strong deal linearity and predictability.
Provide transparent reporting to leadership, ensuring disciplined pipeline management and forecast hygiene.
Develop a strong understanding of Genesys solutions (CX, Contact Center, AI, Cloud) and align them to BFSI-specific use cases such as customer onboarding, collections, service automation, and fraud handling.
Identify and pursue new opportunities within BFSI, including digital transformation initiatives, legacy modernization, and cloud adoption programs.
Drive account-based selling, coordinating cross-functional resources (pre-sales, partners, alliances, delivery teams).
Build and maintain industry and competitive intelligence, especially around BFSI CX trends, regulatory shifts (RBI, IRDAI, SEBI), and competitor positioning.
Represent Genesys at the highest levels within customer and partner organizations, maintaining a strong market presence.
Translate client business objectives into value-driven CX transformation outcomes using Genesys solutions.
Demonstrate a strong commitment to execution excellence, customer success, and long-term account growth.
5–7+ years of experience in selling complex enterprise solutions within BFSI accounts.
Strong understanding of BFSI industry landscape, including banking, insurance, NBFCs, and fintech ecosystems.
Proven experience in CX / Contact Center / Customer Engagement solution selling.
Experience managing large, strategic BFSI accounts with multiple stakeholders.
Preference for candidates with Cloud / SaaS sales experience, especially in regulated industries.
Experience in complex, consultative sales environments
Strong understanding of key BFSI accounts and ecosystem in India
Result-oriented, with a strong ownership mindset and team collaboration skills
Strong business, financial, and regulatory awareness
Willingness to travel within and outside the region
Excellent negotiation, objection handling, and deal-closing skills
Strong cross-functional collaboration and stakeholder management abilities
Proven track record of meeting/exceeding sales targets
Ability to engage and influence stakeholders at all levels, including senior leadership
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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